Tonya McMillan
Sharps Chapel,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Office Manager/Owner
McMillan Roofing & HVAC, LLC
Powell, TN
06/19/20 - Current
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Processed payroll accurately ensuring all employees were paid on time.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed, scheduled and coordinated office functions and activities for employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Organized company events including holiday parties, team building activities .
- Supervised staff members, organized schedules and delegated tasks.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Delegated work to staff, setting priorities and goals.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained filing system for records, correspondence and other documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Computer Accounting
CareerCom College of Business
Knoxville TNSkills
- Customer Service
- Employee Supervision
- Bookkeeping
- Data Entry
- Billing
- Administrative Support
- Office Management
- Staff Hiring
- Office Administration
- Scheduling
- Proposal Writing
- Customer Relations
- Project Management
- Organizational Skills
- Clerical Support
Certification
- Recently retired my license as a Real Estate Agent
About Me
- I have been a business owner with my Husband for the past 20 years.
- I enjoy spending time with my family and friend.
Timeline
Office Manager/Owner
McMillan Roofing & HVAC, LLC
06/19/20 - Current
Some College (No Degree) - Computer Accounting
CareerCom College of Business
Similar Profiles
Jeffrey UptonJeffrey Upton
Assistant General Contractor at McMillan Tile and Home , LLCAssistant General Contractor at McMillan Tile and Home , LLC
Tallulah HartmanTallulah Hartman
Tenetur Quam Est Magna Anim at Mcmillan Haynes LLCTenetur Quam Est Magna Anim at Mcmillan Haynes LLC
Robert MerazRobert Meraz
HVAC Assistant at Master HVAC, LLCHVAC Assistant at Master HVAC, LLC
Judith L. HoerstJudith L. Hoerst
Director, Payment Operations at MUFG Union BankDirector, Payment Operations at MUFG Union Bank
Samantha CurrySamantha Curry
Special Education Paraprofessional at Claiborne County Board Of EducationSpecial Education Paraprofessional at Claiborne County Board Of Education