Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya McWaters

Lagrange,GA

Summary

Hardworking Clinical Administrative Assistant that offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

24
24
years of professional experience

Work History

Clinical Administrative Assistant

Wellstar West Georgia Radiation Oncology
LaGrange, GA
09.2018 - Current
  • Receptionist
  • Maintain front desk to provide positive first impression.
  • Ensured compliance with HIPAA regulations related to privacy of patient information.
  • Processed patient referrals and coordinated with other health care providers regarding treatment plans.
  • Verified their account upon arrival
  • Checked in and checked out patients
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Stocked inventory and ordered office and kitchen supplies.
  • Received and distributed mail, letters and packages.

Patient Access Representative II

Wellstar West Georgia Medical Center
LaGrange, GA
07.2015 - 09.2018
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed incoming faxes related to patient registration processes.
  • Greeted patients and visitors in a courteous and professional manner.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Guided patients through the completion of consent and other required medical forms.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.

Office Manager

Patients First Medical
Spartanburg, SC
09.2001 - 11.2005
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided training to new hires on office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.

Education

High School Diploma -

Troup High School
La Grange, GA

Skills

  • Patient Scheduling
  • Team Member
  • Customer Service
  • Time Management
  • Problem Solving
  • Attention to detail

Timeline

Clinical Administrative Assistant

Wellstar West Georgia Radiation Oncology
09.2018 - Current

Patient Access Representative II

Wellstar West Georgia Medical Center
07.2015 - 09.2018

Office Manager

Patients First Medical
09.2001 - 11.2005

High School Diploma -

Troup High School

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