Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Mickens

Fuquay-Varina

Summary

Fulfillment Administrator with extensive experience in order process management and customer satisfaction enhancement at Parata Systems LLC. Proficient in ERP systems, consistently improving workflows and reducing errors to ensure compliance and operational efficiency. Recognized for strong client relationship management and effective communication skills, driving optimized order fulfillment.

Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.

Experienced with coordinating order fulfillment processes and maintaining accurate inventory records. Utilizes effective communication to liaise between departments and ensure seamless operations. Knowledge of ERP systems and supply chain management principles.

Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.

Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in Customer Service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience

Work History

Fulfillment Adminstrator/Order Management Specialist

Parata Systems LLC
02.2023 - Current
  • Streamlined order processing by improving workflows and implementing best practices.
  • Reduced order errors through meticulous review and effective communication.
  • Managed high volumes of orders, consistently meeting deadlines with high accuracy.
  • Enhanced customer satisfaction by establishing strong relationships with key clients.
  • Interfaced with sales and operations teams to facilitate smooth order flow.
  • Ensured compliance with regulatory requirements through diligent record-keeping.
  • Contributed insights on improvements to optimize Order Management processes.
  • Collaborated with cross-functional teams to resolve order-related issues promptly.

Immigration Data Analyst

Ogletree, Deakins, Nash, Smoak, Steward Law Office
11.2022 - 02.2023
  • Ensured compliance with company policies and legal regulations for data privacy management.
  • Facilitated interdepartmental communication through accurate delivery of requested ad-hoc reports.
  • Maintained high-quality data records by consistently updating and organizing databases.
  • Supported audits by providing precise documentation for all processed transactions.
  • Managed immigration documentation for employees and families residing in United States.
  • Submitted necessary documentation to various employers on behalf of employees.
  • Drafted letters to employers regarding employee immigration documentation needs.

E-Commerce Specialist

Amazon
11.2020 - 11.2022
  • Delivered prompt, courteous service to e-commerce customers while driving sales.
  • Maintained comprehensive knowledge of company products, services, and promotions.
  • Processed purchase orders accurately to fulfill inventory and customer requirements.
  • Implemented vendor management and fraud prevention strategies, minimizing errors and fraud occurrences.
  • Demonstrated strong customer service and conflict resolution abilities.
  • Resolved product issues through research and effective troubleshooting for customer satisfaction.

Business Operations Support Specialist

Kohls Department Store
10.2017 - 10.2020
  • Developed expert product knowledge, facilitating accurate customer purchase guidance.
  • Maintained organized storage for completed orders based on temperature requirements.
  • Consistently met deadlines while ensuring order accuracy and timely delivery.
  • Reviewed orders prior to pick-up to confirm accuracy and verify purchase-by dates.
  • Collaborated with team members to meet daily sales goals and enhance store performance.
  • Participated in meetings and events to support organizational objectives and initiatives.
  • Collected and organized data to track program status and uphold customer commitments.
  • Provided training and mentorship to team members, fostering professional development.

Senior Postal Clerk/Corporate Trainer

United States Post Office
12.2003 - 06.2016
  • Calculated costs for letters and packages by assessing classification, weight, and destination.
  • Sorted and accurately placed mail into mailboxes and post office boxes.
  • Maintained deadlines under pressure while fostering a positive team environment.
  • Trained new employees on postal procedures, enhancing onboarding efficiency.
  • Monitored postage stamp inventory and placed orders to ensure replenishment.
  • Sorted and distributed mail efficiently, improving customer satisfaction.
  • Acquired in-depth knowledge of USPS policies to assist customers effectively.
  • Developed training manuals and modules, leveraging best practices to enhance content relevance.

Enlisted Soldier

United States Marine Corps
01.1990 - 11.1996
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets, and personnel.
  • Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

Associate of Science - Computer And Information Systems

Maric College
Vista, CA
06-2001

Skills

  • Order process management
  • Invoicing and billing
  • Warehouse operations
  • ERP systems
  • Order fulfillment
  • Purchase order management
  • Shipping procedures

Timeline

Fulfillment Adminstrator/Order Management Specialist

Parata Systems LLC
02.2023 - Current

Immigration Data Analyst

Ogletree, Deakins, Nash, Smoak, Steward Law Office
11.2022 - 02.2023

E-Commerce Specialist

Amazon
11.2020 - 11.2022

Business Operations Support Specialist

Kohls Department Store
10.2017 - 10.2020

Senior Postal Clerk/Corporate Trainer

United States Post Office
12.2003 - 06.2016

Enlisted Soldier

United States Marine Corps
01.1990 - 11.1996

Associate of Science - Computer And Information Systems

Maric College
Tonya Mickens