TONYA MILLER
Staff Assistant
Temple Hills,MD
Summary
Pragmatic Assistant well-known for being hands-on dynamo with vast energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
30
30
years of professional experience
Work History
STAFF ASSISTANT
DC DEPARTMENT OF MOTOR VEHILES
10.2004 - Current
- Scheduled meetings, invite attendees, meeting setup, and create meeting agendas
- Answer inquiries via phone and email from customers and council members
- Assist Correspondence Unit with responding to inquiries via the IQ system
- Assists service center employees with customer issues
- Process driver license, ID and vehicle transactions
- Enter information into eTIMS (electronic ticket information system) regarding tickets
- Create spreadsheets and documents as requested by the Associate Director
- Maintain court appearance calendars and run monthly reports for requests and attendance
- Testify in court regarding driver record and vehicle information
- Process law enforcement information requests
- Enter requisitions into Ariba Spend Management
- Monitor procurements from inception to completion
- Ensure all vendors are paid timely
- Work with Office of Contracting and Procurement on large purchase orders that require bid solicitation
- Work with Accounts Payable on vendor payment issues
- Coordinates with the Protective Services Division of Department of Government Services to assign employee access at DMV service centers
- Acts as point of contact for facilities related issues
- Assists Support Services manager with coordinating facilities related repairs, relaying necessary information to service center managers
- Was assigned an Agency purchase card to make small purchases
- Did market research for products and services
- Maintained records to ensure LSDBE vendors were used in accordance with DCMR26.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06.1986
Skills
- Microsoft Word 2016
- Microsoft Excel 2016
- Microsoft Outlook 2016
- Microsoft PowerPoint 2016
- Adobe InDesign
- Adobe PhotoShop
- Ariba Spend Management
- DC DMV Destiny
- DC DMV eTIMS
- Voice Communications
- Clerical Support
- Customer Communication
Communication
- Created PowerPoint presentation that showed the executive staff and management analysts how to use the SharePoint database created to track forms for the Agency.
- Created an organizational chart that outlined each department that reported directly to the Associate Director. Specifying which duties fell under each department and the number of personnel allocated to that department.
- Researched and recommended vendors for customer service and bias training to Associate Director.
Timeline
STAFF ASSISTANT
DC DEPARTMENT OF MOTOR VEHILES
10.2004 - Current
High School Diploma -
Potomac High School
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