Tonya Miller
Constantine,MI
Summary
To help students succeed in their education and in their life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Evening Receptionist
Glen Oaks Community College
05.2002 - Current
- Set up classes in the computer system
- Schedule college vehicle usage
- Register students for continuing education classes
- Managed other projects as assigned.
- Enhanced customer satisfaction by efficiently managing front desk operations and promptly addressing inquiries.
- Managed phone lines and directed calls to appropriate departments, maintaining clear communication within the organization.
- Supported administrative tasks such as filing documents and data entry when necessary to assist colleagues in other departments.
- Handled sensitive information discreetly while following strict confidentiality guidelines set forth by the company regarding personal client data or records management practices.
Media/Computer/Library Assistant
Glen Oaks Community College
05.2002 - Current
- Check out/In library material
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Process new books
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Maintain databases
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Help students with research
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Check out student technology
- Managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Manage the overdue process
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Managed other projects as assigned.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
Secretary to the COO
Glen Oaks Community College
05.2002 - Current
- Schedule meetings for various groups
- Handled purchases orders for various departments
- Managed correspondence for COO
- Managed other projects as assigned.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
Registration/Records Clerk
Glen Oaks Community College
01.2002 - Current
- Process registration and add/drop forms
- Evaluate college transfer credits
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Input and produce official transcripts
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Help students with the admission, registration process, and related issues
- Provide customer service to students, faculty, and the public
- Answer telephones
- Run and sort queries in order to maintain the student attendance list
- Post Dean’s and President’s list
- Maintain the MTN records
- Update student programs
- Produce student ID’S
- Help students with passwords for their go-zone accounts
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Updated records with new information.
Education
Associate of Business Degree -
Glen Oaks Community College
12.2005
Associate of Applied Science in Business -
Glen Oaks Community College
05.2002
Certification- Management/Marketing -
Glen Oaks Community College
04.2001
Skills
- CERT (County Emergency Response Team) Member
- Certified in CPR
- Microsoft Office
- Office Equipment
- Multitasking abilities
- Team player attitude
- Strong interpersonal skills
- Customer service expertise
- Scheduling appointments
Timeline
Evening Receptionist
Glen Oaks Community College
05.2002 - Current
Media/Computer/Library Assistant
Glen Oaks Community College
05.2002 - Current
Secretary to the COO
Glen Oaks Community College
05.2002 - Current
Registration/Records Clerk
Glen Oaks Community College
01.2002 - Current
Associate of Business Degree -
Glen Oaks Community College
Associate of Applied Science in Business -
Glen Oaks Community College
Certification- Management/Marketing -
Glen Oaks Community College
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