Tonya Milles
Tacoma,Washington
Summary
Hardworking and outgoing Clinic Manager with over 13 years of experience working with medical personnel. Exceptional skill in problem solving creates productive workflows and inspires quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
X-Ray Technician
Swendsen Chiropractic Clinic
01.2013 - Current
- Performed X-ray examinations on patients and ensured proper positioning of patient to obtain optimal image quality
- Demonstrated expertise in radiation protection techniques when performing radiographic exams
- Exercised sound judgment when evaluating images for accuracy prior to submitting them for interpretation
- Developed strong communication skills to effectively interact with patients and their families regarding procedures and results
- Ensured compliance with departmental policies and procedures related to patient care
- Mentored new employees in the use of x-ray equipment and safety practices
- Utilized digital imaging equipment, including PACS systems, to develop radiographs for diagnosis.
Clinic Office Manager
Swendsen Chiropractic Clinic
08.2011 - Current
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Improved patient satisfaction through effective communication and compassionate care.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Server
Red Lobster
06.2003 - 09.2012
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Processed payments and completed register transactions accurately
- Attended company and restaurant trainings and meetings to improve serving skills
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Assisted with training of new staff members
- Demonstrated ability to interact with customers in a friendly and professional manner
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Monitored food and beverage levels to satisfy customer needs
- Delivered customer checks and securely processed credit card or cash payments
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Education
High School Diploma -
Fife High School
06.1999
Skills
- Customer service oriented
- Perform well in high-demand
- Extremely organized and detail oriented
- Ability to delegate tasks as needed
- Problem Solving
- Critical Thinking
- Skilled multi tasker
- Focused on patient satisfaction
- Fast paced environment
- Hiring and recruitment
- Medical billing and collections
Certification
- Chiropractic Radiologic Technician
Timeline
X-Ray Technician
Swendsen Chiropractic Clinic
01.2013 - Current
Clinic Office Manager
Swendsen Chiropractic Clinic
08.2011 - Current
Server
Red Lobster
06.2003 - 09.2012
High School Diploma -
Fife High School
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