Tonya Mitchell
Peoria,Arizona
Summary
Dedicated Educational Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Director
Sunrise Preschool
10.2010 - Current
- Maintained the center to meet all Department of Health Services Regulations
- Procured supplies, equipment, and food for the facility, managed the maintenance and cleaning program
- Overlooked the mainstream program (special needs children)
- Developed and implement a year budget, billed, and collected weekly tuition, maintained a less than 2% past dues, billed DES and state food programs monthly
- Toured and enrolled families, handled parent concerns, set up outside vendors, marketed center
- Parent & employee function
- Interviewed, hired, trained, terminated, maintained employee files to meet Department of Health Services Regulations
- Documented and tracked employee training.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Government Billing Specialist, Auditor, Accounts Payable & Receivables
Sunrise Preschool Corporate Office
02.2008 - 10.2010
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed vendor and supplier payments on weekly basis.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Trained new employees on accounting principles and company procedures.
- Verified accuracy of accounts payable payments, resulting in 99% reduction in payment errors and check reissues.
Office Manager
Contemporary Drywall
03.2006 - 02.2008
- Posting transaction to multiple checking & credit card accounts, reconciled all accounts to statements once a month, accounts receivable & accounts payable, invoicing jobs, collection and filing
- Payroll-checked employee time sheets to jobs for accuracy, posted and processed payroll
- Maintained employee files to meet requirements
- Answered phones, scheduled estimates, worked with general contractor on details and stocking of jobs, prepared proposals.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Teacher, Assistant Director, Director, Senior Director, and Accounting Liaison
Sunrise Preschools
07.1991 - 10.2006
- Teacher: July 1991 – January 1993 – ages infants – school age
- Make and implement developmentally appropriate lesson plans, maintained classroom to meet Department of Health Services regulations
- Provided safe, healthy, and fun environment for children
- Communicated with parent through documentation and verbal daily
- Assistant Director, Director, Senior Director January 1993 – March 2006
- Maintained center to meet all Department of Health Services Regulations
- Procured supplies, equipment, and food for facility, managed maintenance and cleaning program
- Overlooked mainstream program (special needs children)
- Developed and implement year budget, billed, and collected weekly tuition, maintained less then 2% past dues, billed DES and state food programs monthly
- Toured and enrolled families, handled parent concerns, set up outside vendors, marketed center
- Parent & employee function
- Interviewed, hired, trained, terminated, maintained employee files to meet Department of Health Services Regulations
- Documented and tracked employee training hours
- Scheduled employee hours to meet needs of children
- Assured company policies were followed through employee evaluation and disciplinary action
- Accounting Liaison: In charge of training other facility director and assistant directors about company accounting programs
- Trained them how to balance and bill DES billing, state food program and childcare billing program
- Worked directly with vendor for childcare billing program to make sure program met all companies needs
- Audited DES billing for other school locations.
Education
Early Childhood Education
Central Arizona College
ArizonaCertificate in Computer Competency - Computer Technology
Alta Business And Professional Training Center
Phoenix, AZHigh School Diploma -
Tolleson Union High School
Tolleson, AZSkills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Budget Control
- Staff Development
- Issues Resolution
- Hiring and Retention
- Rules and regulations
- Financial Management
- Legal and Regulatory Compliance
- Government relations
- Corporate Communications
- Human Resources Management
Referencesavailable
True
Additional Information
Words to describe me: quick learner, dependable, responsible, self-starter, organized, professional appearance, and honest, hard worker, accountable.
Employmentobjective
Seeking a challenging position of responsibility where my experience can be effectively utilized. I’m looking to work for a company that values their employees.
Timeline
Director
Sunrise Preschool
10.2010 - Current
Government Billing Specialist, Auditor, Accounts Payable & Receivables
Sunrise Preschool Corporate Office
02.2008 - 10.2010
Office Manager
Contemporary Drywall
03.2006 - 02.2008
Teacher, Assistant Director, Director, Senior Director, and Accounting Liaison
Sunrise Preschools
07.1991 - 10.2006
Early Childhood Education
Central Arizona College
Certificate in Computer Competency - Computer Technology
Alta Business And Professional Training Center
High School Diploma -
Tolleson Union High School
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