Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Mitchell

Wellington,TX

Summary

Dynamic professional with extensive experience in retail operations and team leadership at Stage Stores. Proven track record in enhancing customer satisfaction and managing cash control. Skilled in conflict resolution and staff training, fostering a positive work environment while achieving optimal pricing accuracy through effective collaboration.

Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Wellington Activity Center
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Improved member satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized center environment to enhance the members' experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Dairy Manager

Market Square Supermarket
08.2023 - 02.2025
  • Checked department signage and confirmed proper pricing, ensuring accurate sale items.
  • Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
  • Spearheaded initiatives focused on enhancing employee morale and reducing turnover rates within the department.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.

Custiodian

Wellington ISD
08.2022 - 05.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Custodian

City of Wellington
08.2021 - 08.2022
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents, and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Deep-cleaned or replaced flooring, performing stripping, sealing, and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Custodian

Collingsworth General Hospital
05.2017 - 05.2019
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergencies such as spills or leaks, minimizing damage and ensuring safety.
  • Checked in and stocked inventory throughout the facility.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.

Store Manager

Stage Stores
11.2012 - 05.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training, and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Pricing Coordinator

Sears
09.2006 - 07.2008
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
  • Reduced discrepancies between actual costs versus target costs through meticulous monitoring of both internal processes and external factors affecting expenses.
  • Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.

Education

Wellington High School
Wellington, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Conflict resolution
  • Retail operations
  • Employee scheduling

Timeline

Assistant Manager

Wellington Activity Center
03.2025 - Current

Dairy Manager

Market Square Supermarket
08.2023 - 02.2025

Custiodian

Wellington ISD
08.2022 - 05.2023

Custodian

City of Wellington
08.2021 - 08.2022

Custodian

Collingsworth General Hospital
05.2017 - 05.2019

Store Manager

Stage Stores
11.2012 - 05.2016

Pricing Coordinator

Sears
09.2006 - 07.2008

Wellington High School

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