TONYA MITCHELL
Louisville,KY
Summary
Customer-focused professional with a proven track record in delivering exceptional service and enhancing customer satisfaction. Strong interpersonal skills enable effective resolution of concerns and fostering positive relationships. Adaptable and quick to learn, thriving in fast-paced environments while maintaining high-quality work under pressure. Committed to continuous improvement and successfully navigating change to drive positive outcomes.
Overview
16
16
years of professional experience
Work History
LPN
ULP Midwest Gastroenterology
Louisville, Kentucky
11.2018 - Current
- Maintained confidentiality of all doctor, staff, and patient information per HIPAA regulations.
- Scheduled appointments between doctors and patients while addressing inquiries via phone calls.
- Communicated medical results to patients under supervision of doctors.
- Monitored patient conditions, including fluid intake and output, and documented in charts.
- Assisted doctors with tests and procedures, ensuring patient comfort and safety.
- Administered injections, medications, and other basic medical care tasks while providing wound care.
- Scheduled procedures such as EGD and colonoscopy for gastroenterology department.
- Collected lab samples and managed patient records with meticulous attention to detail.
MEDICAL RECEPTIONIST
U OF L HEALTHCARE OUTPATIENT PHYSICIANS
, USA
11.2018 - 06.2020
- Managed Zoom scheduling between doctors and patients to optimize appointment efficiency.
- Handled patient inquiries and emergencies with professionalism and compassion.
- Collected personal and financial information while ensuring confidentiality.
- Maintained accurate records and performed superb time management.
- Greeted and attended to patients in person and via phone, delivering exceptional care.
- Monitored office supplies and stock levels to ensure operational readiness.
- Verified insurance information for accurate billing and service delivery.
- Scheduled patient appointments and follow-up visits, enhancing continuity of care.
HOME HEALTH
NELLIE MOSBY
, USA
06.2009 - 07.2018
- Executed standard ambulatory nursing duties to ensure quality patient care.
- Administered medications and conducted wound care, including pressure ulcer management.
- Communicated effectively with physicians and healthcare providers regarding patient status.
- Assisted with activities of daily living, including bathing, grooming, and toilet training.
- Managed home care tasks such as meal planning, laundry, and personal errands.
- Transported patients to all medical appointments safely and punctually.
- Provided skin care treatments to enhance patient comfort and health.
PATIENT REGISTAR
CONIFIER HEALTH CARE
, USA
07.2016 - 06.2017
- Registered patients and verified insurance information with high accuracy.
- Resolved customer complaints promptly to enhance service experience.
- Collected, organized, and monitored demographic data efficiently.
- Scheduled and verified patient appointments, including coordination with secondary care providers.
- Greeted and checked in patients, ensuring accurate personal and medical data collection.
- Identified issues and implemented corrective actions to improve processes.
- Demonstrated effective communication skills by listening attentively and articulating clearly.
- Maintained attention to detail, producing accurate and high-quality work.
PERSONAL CARE ASSISTANT
ANGELIC GUARDIANS INC
, USA
05.2010 - 07.2015
- Delivered personal care services in patients' homes, including grooming and bathing.
- Administered medication reminders to ensure adherence to prescribed schedules.
- Provided wound care and skin treatments as necessary for patient comfort.
- Assisted clients with physical therapy exercises to promote recovery.
- Performed housekeeping duties, including laundry and meal planning.
- Fostered emotional support through positive and compassionate interactions.
- Maintained excellent communication skills to enhance client relationships.
- Facilitated toilet training to promote independence in daily activities.
Education
LPN ASSOCIATE DEGREE - Nursing
ATA College
Louisville, KY09-2016
Skills
- Patient assessment
- Medication administration
- Wound care management
- Charting accuracy
- Procedure scheduling
- Healthcare documentation
- Effective communication
- Time management
- Team collaboration
- KY licensed practical nurse
Timeline
LPN
ULP Midwest Gastroenterology
11.2018 - Current
MEDICAL RECEPTIONIST
U OF L HEALTHCARE OUTPATIENT PHYSICIANS
11.2018 - 06.2020
PATIENT REGISTAR
CONIFIER HEALTH CARE
07.2016 - 06.2017
PERSONAL CARE ASSISTANT
ANGELIC GUARDIANS INC
05.2010 - 07.2015
HOME HEALTH
NELLIE MOSBY
06.2009 - 07.2018
LPN ASSOCIATE DEGREE - Nursing
ATA College