Tonya Mocaby
Fairmont,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
WVU Medicine - Center For Hope And Healing
2019.02 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Insurance Specialist/Admissions
WVU Medicine - Chestnut Ridge Center
2016.08 - 2019.02
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Admitted patients into hospital with empathy and a listening ear.
Registration Specialist
WVU Medicine
2014.11 - 2016.08
- Greeted and checked in patients for lab work by receiving all demographic information for proper billing.
- Called doctor's for orders if not in computer
- Sent results to appropriate physician or patient when requested.
- Sent bloodwork to lab for processing.
Customer Service Representative
Teletech
2014.02 - 2014.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Pricebook Associate
The Pantry
2004.01 - 2014.01
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Entered pricing into system to download to convenience store for accurate price scanning.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with vendors to maximize sales opportunities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with vendors and created positive impression of business.
Education
Secretarial Program
Hickey Business College
St. Louis, MOSkills
- Office Equipment Maintenance
- 10-Key Proficiency
- Filing
- Calendar Management
- Payroll and Benefits Administration
- Administrative Support
- Multi-Line Phone Systems
- Time Management
- Typing Proficiency
- Proofreading
- Microsoft Office
Timeline
Administrative Assistant
WVU Medicine - Center For Hope And Healing
2019.02 - Current
Insurance Specialist/Admissions
WVU Medicine - Chestnut Ridge Center
2016.08 - 2019.02
Registration Specialist
WVU Medicine
2014.11 - 2016.08
Customer Service Representative
Teletech
2014.02 - 2014.06
Pricebook Associate
The Pantry
2004.01 - 2014.01
Secretarial Program
Hickey Business College
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