TONYA M. OLINGER
Stem,NC
Summary
Reliable, service-focused employee with high proficiency in office management, patient care, and team-driven directives. I have over 20 years of combined experience functioning in the role of office manager, CNA, and Hospital/ER Unit Coordinator. Compassionate, yet technically skilled in a vast array of workplace settings. Highly efficient in identifying patient needs, financially and clinically, while working in diverse and challenging professional settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Financial Care Counselor/Cash Manager
Duke University Medical Center
03.2024 - Current
- Registration
- Managed sensitive client information with utmost discretion, ensuring compliance with privacy regulations.
- Provided exceptional customer service for clients, addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment while giving the best customer service to the patients as well as their families.
- Insurance Verification
- Procedure Estimates
- Team lead duties such as Cash Management, Daily Cash reports and bank reconciliation, smart safe and bank deposits
- Staff schedules to make sure coverage was available at all times in multiple areas such as Ambulatory Surgery Center, Children's Surgery, Duke North Surgery and Duke Medicine Pavilion Registration
Nursing Assistant II/Healthcare Unit Coordinator
Duke University Medical Center
11.2022 - 03.2024
- Executed various patient centered care interventions and assisted corresponding nurses during critical procedures.
- Utilized time management skills to consolidate patient care and maximize recovery time
- Registration and Admissions
Customer Service Technician: Pre-Op
UNC Medical Center
03.2020 - 11.2022
- Developed patient centered care interventions and assisted corresponding nurses during procedures.
- Demonstrate and utilize strong customer service skills, office duties, time management and problem-solving skills.
Customer Service Technician II: Burn ICU
UNC Medical Center
02.2018 - 03.2022
- Developed patient centered care interventions and assisted corresponding nurses during critical procedures.
- Coordinated education in the role of preceptor for newly hired nursing assistants.
- Demonstrate and utilize strong customer service skills, office duties, time management and problem-solving skills.
Home Health Assistant
Bayada Home Health Care
07.2017 - 02.2018
- Facilitated medication administration, personal care regimen, and caloric intake for individuals that require assistance within the home setting.
- Collection, analysis, and information relay of vital signs for all home health patients.
Nursing Assistant II/Health Unit Coordinator
Duke University Medical Center
09.2007 - 05.2017
- Customer Service and registration of patients
- Data entry
- Executed various patient centered care interventions and assisted corresponding nurses during critical procedures.
- Utilized time management skills to consolidate patient care and maximize recovery time.
Office Manager
William’s Masonry
09.1999 - 03.2008
- Directed customer service, data entry, invoice management, and payroll completion for all employees.
- Proficient in troubleshooting and problem solving
- Proficient use of multiline telephone, fax machines, printers, and office communication systems.
Medical Records/Physician Dictation Clerk
UNC Medical Center
01.2000 - 07.2003
- Consolidated patient information to efficiently update medical records, while maintaining patient confidentiality.
Education
Nurse’s Assistant II Program
Durham Technical Community College
Nurse’s Assistant I Program, Business Administration Certificate
Piedmont Community College
Medical Office Administration
Vance-Granville Community College
Skills
- Epic
- Microsoft Word
- PowerPoint
- Excel
- Cash flow management
- Medical Terminology
- Team Lead
Certification
Basic Life Safety Certification
Training
- Emotional Intelligence – Growing Professionally, Chapel Hill, NC, (2019)
- Talk the Talk: How to Communicate Professionally, Chapel Hill, NC, (2019)
- Actively Adapting, Chapel Hill, NC, (2019)
Timeline
Financial Care Counselor/Cash Manager
Duke University Medical Center
03.2024 - Current
Nursing Assistant II/Healthcare Unit Coordinator
Duke University Medical Center
11.2022 - 03.2024
Customer Service Technician: Pre-Op
UNC Medical Center
03.2020 - 11.2022
Customer Service Technician II: Burn ICU
UNC Medical Center
02.2018 - 03.2022
Home Health Assistant
Bayada Home Health Care
07.2017 - 02.2018
Nursing Assistant II/Health Unit Coordinator
Duke University Medical Center
09.2007 - 05.2017
Medical Records/Physician Dictation Clerk
UNC Medical Center
01.2000 - 07.2003
Office Manager
William’s Masonry
09.1999 - 03.2008
Nurse’s Assistant I Program, Business Administration Certificate
Piedmont Community College
Medical Office Administration
Vance-Granville Community College
Nurse’s Assistant II Program
Durham Technical Community College
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