Tonya Moore
Tampa,FL
Summary
Dynamic and compassionate professional with extensive experience as a Lead Customer Service Representative. Excelled in team training, leadership, and customer service, enhancing team performance and client satisfaction. Demonstrated proficiency in administrative support and problem-solving, with a commitment to detail and efficiency. Achieved notable improvements in operational workflows and customer engagement.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Representative
Circle K
04.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked flexible schedule and extra shifts to meet business needs.
Certified Medical Technician/Resident Caregiver
Elysian Gardens Assisted Living Facility
09.2022 - 10.2023
- Maintained patient confidence and protected facility by keeping information confidential.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Victor High School
Victor, NY06-2006
Skills
- Team training and leadership
- Fast Learner
- Administrative Support
- Positive and Friendly
- Willingness to Lead
- Attention to Detail
- Problem-Solving
- Customer Service
- Work Prioritization
- Payment Processing
Timeline
Lead Customer Service Representative
Circle K
04.2024 - Current
Certified Medical Technician/Resident Caregiver
Elysian Gardens Assisted Living Facility
09.2022 - 10.2023
High School Diploma -
Victor High School
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