Tonya Moore

Responsibilities include making sure business development, customer service and collections remain the driving factor in the office. Typical duties include reviewing financial reports, monitoring accounts, preparing forecast and projections. I have 3 direct reports that allow me to showcase managerial skills such as training and developing, scheduling, and providing a work friendly environment. I have a results focused managing style that has helped me manage and maintain a well rounded branch that meets and exceeds our goals while maintaining a good rating on company and state audits. Choice award winner 4 years in a row. Ranked the number 2 branch manager company wide out of over 600 branches.

Consistently have needs based conversations with customers to effectively provide advice, guidance and education to enable them to make sound decisions in regards to their financial goals. Routinely use financial calculators to highlight benefits and opportunity's that could help them save, grow and protect their money. Assist customers with routine maintenance, banking transactions, and servicing of existing accounts. Handle the scheduling and ensure adequate coverage of the branch in order to serve our customers efficiently. Continuously monitor the branch for exceptional customer service and quickly address any customer issues. Lead the team by example and work ethic, by providing coaching plans, resources and accountability that helped us reach both branch and individual goals. Enthusiastically motivates the branch by celebrating and sharing all successes and keeping a positive attitude at all times. Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Educated customers on the variety of loan products and available credit options. Oversaw a branch team with 4 customer service representatives and 4 personal bankers. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Planned and executed promotional events. Lead the branch out of the 4th quartile to the 2nd quartile. Consistently increased net household checking and loan dollars month over month.

Implemented annual performance appraisals and monthly coaching plans for all branch staff with zero turnover except for promotions. Lead the 2nd most profitable branch in the company. The first most profitable in the state and district, achieving high customer satisfaction rates. Achieved the highest possible internal audit score of satisfactory for 5 years in row. Received no violations for 6 years from the Alabama state banking department audit. Consistently received awards for lowest charge off, highest ROA, lowest delinquency and highest loan volume. Chairman's forum winner 2016-2017. Exceeded quarterly sales goals. Analyzed applicants' financial status, credit worthiness and ability to repay in decisioning of loans. Educated customers on the variety of optional loan products and available credit options. Executed the loan origination process. Monitored more than 1200 client relationships per month. Responsible for the everyday operations and collections of the office. Responsible for the hiring and staffing of the office as well as some accounts payable and receivables.