Tonya Moreno

Technician - Triage/Room Tech

• Triaged incoming drop-off patients to determine potential treatment needs and urgency of care.
• Obtained patient history from clients and discussed likely diagnostics based on type of appointment (annual, medical, or medical progress).
• Discussed preventative medicine with clients including parasite protection, husbandry guidelines and dietary needs for specific animal species.
• Explained treatment plans to clients and answered questions regarding the listed line-items and their importance.
• Communicated with pet owners regarding their pet's diagnosis, prognosis and treatment.
• Demonstrated how to administer home treatments/medications (oral, ophthalmic, aural, intramuscular and subcutaneous) with clients.

Technician - Treatment & Surgery

• Cared for cats, dogs, rodents, reptiles, amphibians and exotic birds.
• Administered vaccinations and immunotherapy to cats and dogs.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Collected patient samples for laboratory analysis (blood, urine, feces, and aspirates) and reported results to attending veterinarian.
• Operated and performed maintenance on in-house IDEXX machines for hematology, urinalysis, and cytology.
• Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
• Performed diagnostic radiographs to assist doctors in making informed diagnoses and determining best treatment plans.
• Scheduled and assisted with traveling veterinarians for echocardiograms and ultrasounds.
• Proficient in placing intravenous catheters and placing endotracheal tubes in dogs and cats.
• Assisted in preparation for surgical procedures (sterilization/desexing, mass removal, skin punch biopsy, and amputation).
• Monitored vital signs of animals during surgical procedures, sedated diagnostics, and provided postoperative care.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
• Discussed post-operative care at home with clients at discharge, including a check-in by phone the following morning to obtain any updates on the patient or answer additional questions.
• Performed dental charting, radiographs, and prophylaxis using ultrasonic scaler during routine/diagnostic dentals.

Customer Service Representative

• Greeted pet owners and discussed appointment expectations, outlined costs, concerns, and general procedures.
• Processed new clients/patients and updated records using Avimark.
• Answered owner animal health questions and advised on best care practices over the phone.
• Maintained detailed records of animal health care and diagnostic treatments to provide to clients/pet insurance.
• Processed payment using outside sources such as CareCredit and Scratch Pay.

Team Support

• Supported 5 veterinarians in a private veterinary hospital environment.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Restrained animals to protect veterinarians from potential harm.
• Trained and mentored other support staff (assistants, CSRs, technicians, students).
• Cross-trained in several aspects of the hospital's flow to fill in where needed.