Tonya Morrison

Printed the needed plans/drawings as needed to detailers in the construction field, emailed specific mill certs to go with the drawings on the load, worked closely with the dispatching department with daily schedule, scanned documents, emailed weekly and monthly reports to accounting department, processed sales orders daily , Processed invoices,uploaded documents needed for tagging department, On company website printed daily reports. Maintained a well-organized filing system for easy access to important documents.Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.

Worked on seven different platforms such as Polaris, worked on google sheets,smart sheets, Scheduled technicians cable appointments, daily data entry and closed jobs when they were finished.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Addressed customer service inquiries in a timely and accurate manner, Track customer feedback to continue to make to changes leading to improved customer satisfaction

goals, Troubleshooting consumer and distributer inquiries or issues successfully , processed and tracking distribution orders, worked closely with internal sales team, Achieved customer satisfaction rating of 95% within the first six months exceeding corporate target.

, processed 100+ cancellation and transfers internally in data system accurate, Increased customer satisfaction by addressing and resolving complaints in a timely manner and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Developed relationships with dealerships, lenders and accounting departments, processed end of the month reports, scanned files , processed customers invoices for claims made. Worked with upper management to ensure proper procedures