Tonya Mosley
Peachtree Corners,GA
Summary
I have experienced customer service as a wonderful job, awesome customers no problems, Been in the middle of an irrate customer, that was using lots of profane language
Overview
8
8
years of professional experience
Work History
Senior Account Representative
Hewlett-Packard Dev./Marketsource LLC
Alpharetta , GA
04.2004 - 07.2007
- Recognized security risks to properly handle situations.
- Introduced new company products and services to existing clients to boost revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed and managed relationships with key accounts to ensure customer satisfaction.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
Customer Service Specialist/Collections Specialist
SBC AMERITECH
Chicago, IL
01.2001 - 03.2003
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming customer inquiries regarding product and service information.
- Used proven techniques to de-escalate angry customers during telephone interactions.Work with customers to make payment arrangements. Also did well with collecting past due revenue.
Supervisor Day Care
Greater Fitness LLC
Norcross, GA
- To watch over the babies, toddlers for the parents that were using the fitness center facilities.
- Helping the school age children with their homework, art, reading, spelling quizzes all types of subjects.
- Help to create fun games and events for the children things that were safe.
Assistant Office Administrator
Bayer Corporation(Pharmaceuticals) Excell Service
Lisle, IL
09.1999 - 01.2001
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Ensured that all customer service inquiries were answered promptly and efficiently.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Entered data into computer systems accurately in order to update client files.
- Assisted with special projects as requested by management team.
- Answered incoming calls and directed them to appropriate personnel.
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Developed and maintained filing systems for documents, correspondence, and other materials.
- Delegated work to staff, setting priorities and goals.
- Provided administrative support to office personnel including photocopying, faxing and mailing documents.
Education
High School Diploma -
Jones Commercial High School
606 South State St, Chicago, Illinois 06-1975
Skills
- Call Center Background
- Preparing Contracts
- Inbound and Outbound Leads
- HP Product Expertise
Timeline
Senior Account Representative
Hewlett-Packard Dev./Marketsource LLC
04.2004 - 07.2007
Customer Service Specialist/Collections Specialist
SBC AMERITECH
01.2001 - 03.2003
Assistant Office Administrator
Bayer Corporation(Pharmaceuticals) Excell Service
09.1999 - 01.2001
Supervisor Day Care
Greater Fitness LLC
High School Diploma -
Jones Commercial High School
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