Tonya Murray
Marketing & Sales
Summary
Dynamic professional with over 25 years of experience in business administration, marketing, and sales, demonstrating leadership across diverse sectors including healthcare, retail, and real estate. Recognized for exceptional multitasking abilities and innovative problem-solving skills, with a strong emphasis on adaptability, team collaboration, and strategic decision-making. Expertise as a professional leasing consultant includes driving occupancy rates and enhancing tenant satisfaction through effective communication and proactive problem resolution while delivering results in a fast-paced environment.
Overview
29
29
years of professional experience
Work History
Parts Coordinator
USG, FESCO
04.2024 - 04.2025
- Managed inventory levels and streamlined vendor delivery processes.
- Analyzed catalogs and computer databases to locate and secure accurate parts for customer and technician orders.
- Assisted customers in diagnosing issues and identifying replacement parts.
- Assisted customers in diagnosing issues and identifying replacement parts.
- Coordinated inventory management processes, ensuring timely restocking and availability of parts, thereby enhancing operational efficiency.
- Implemented streamlined order processing systems that improved accuracy in parts distribution and reduced lead times.
- Facilitated communication between vendors and internal teams, resulting in improved supplier relationships and service levels.
- Developed and maintained comprehensive parts database, which enhanced tracking and retrieval of inventory information.
Manager
ACE HARDWARE
01.2021 - 01.2024
- Oversaw inventory levels and executed restocking bi-weekly.
- Organized in-store events to drive sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led cross-functional teams to implement inventory management systems, enhancing efficiency and reducing stock discrepancies.
- Developed training programs for staff, resulting in improved service delivery and increased employee satisfaction.
- Streamlined operational processes, which reduced overhead costs and improved overall store performance.
- Analyzed customer feedback and sales data to inform strategic decisions, driving higher customer retention rates.
Practice Manager
BRAWNER EYE CARE
09.2014 - 12.2020
- Managed financial processes, encompassing billing and insurance claims, guaranteeing accuracy and timely payments.
- Oversaw patient scheduling and staff assignments for optimal efficiency.
- Monitored inventory levels to ensure availability of necessary medical supplies.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Led operational improvements by implementing new patient scheduling systems, enhancing efficiency and reducing wait times for eye care services.
- Coordinated staff training programs, fostering skill development and ensuring compliance with industry regulations, which improved overall patient care quality.
- Developed and monitored performance metrics to streamline clinic workflows, resulting in increased patient satisfaction and retention rates.
- Managed inventory control processes, optimizing stock levels to prevent shortages and ensuring seamless operations for patient services.
Customer Service Specialist
ACE HARDWARE
01.2009 - 06.2014
- Assisted customers in locating products and providing detailed product information.
- Maintained store appearance by organizing merchandise and replenishing stock regularly.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided exceptional customer support by resolving inquiries and ensuring a positive shopping experience for all customers.
- Trained and mentored new team members, fostering a collaborative environment that enhanced overall service quality.
- Implemented efficient workflow processes that reduced customer wait times and improved service delivery effectiveness.
- Collaborated with team members to maintain accurate inventory levels, ensuring product availability and customer satisfaction.
Assistant Property Manager
RUTHERFORD POINTE TOWNHOMES
08.2005 - 02.2008
- Directed maintenance requests and scheduled efficient repairs for residents.
- Managed lease renewals and verified adherence to property policies.
- Facilitated property inspections to maintain quality and safety standards.
- Prepared monthly reports detailing occupancy rates and maintenance issues.
- Addressed tenant complaints regarding maintenance issues and resolved promptly.
- Gathered and processed rental fees, deposits, and other payments.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications from prospective tenants, reviewing initial eligibility, verifying credit history, and employment status.
- Evaluated tenant files to verify household information against program regulations, ensuring adherence to applicable laws regarding fair housing practices.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Coordinated tenant communications and maintenance requests, enhancing resident satisfaction and fostering a positive community atmosphere.
- Assisted in managing property budgets and financial reports, ensuring accuracy in expense tracking and resource allocation.
- Developed and implemented property marketing strategies, attracting potential tenants and increasing occupancy rates.
- Supervised on-site staff and contractors, ensuring compliance with safety standards and enhancing operational efficiency.
Marketing Coordinator
THE SUCCESS GROUP, LLC
03.1996 - 01.2005
- Executed market research for commercial and residential expansion initiatives.
- Developed promotional materials, integrating brochures and flyers to enhance event planning.
- Executed administrative tasks, maintaining records of expenses incurred during campaigns.
- Managed event logistics for conferences, trade shows, seminars, and webinars.
- Developed and customized presentations for clients highlighting proposed solutions.
- Based on the role of Marketing Coordinator and the experience provided, here are eight resume experience statements tailored to reflect the strategic tier of this position:
- Developed and implemented comprehensive marketing strategies, enhancing brand visibility and engagement across multiple channels.
- Coordinated cross-functional teams to execute marketing campaigns, resulting in improved collaboration and streamlined project delivery.
- Analyzed market trends and consumer insights, informing data-driven decisions that optimized outreach efforts and campaign effectiveness.
Education
Associate of Applied Science - Medical Coding
Nashville College of Medical Careers
NashvilleSome College (No Degree) - Marketing
Nashville State Community College
Nashville, TNSkills
Inventory management, auditing, and restocking
Timeline
Parts Coordinator
USG, FESCO
04.2024 - 04.2025
Manager
ACE HARDWARE
01.2021 - 01.2024
Practice Manager
BRAWNER EYE CARE
09.2014 - 12.2020
Customer Service Specialist
ACE HARDWARE
01.2009 - 06.2014
Assistant Property Manager
RUTHERFORD POINTE TOWNHOMES
08.2005 - 02.2008
Marketing Coordinator
THE SUCCESS GROUP, LLC
03.1996 - 01.2005
Some College (No Degree) - Marketing
Nashville State Community College
Associate of Applied Science - Medical Coding
Nashville College of Medical Careers