Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tonya Myers

Lake Charles,LA

Summary

Dynamic Assistant Manager with a proven track record at SUBWAY® Restaurants, excelling in customer service and team leadership. Enhanced store efficiency and customer satisfaction through strategic planning and effective operations management. Recognized for mentoring staff and implementing successful marketing initiatives, driving repeat business and fostering strong customer relationships.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

SUBWAY®Restaurants
03.2024 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Assistant Store Manager

Jack in the Box
10.2019 - 08.2020
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Associate of Science - Buisness Management

Colorado Technical University
Colorado Springs, CO
04-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Operations management
  • Customer relationship management (CRM)
  • Strategic planning
  • Budgeting and finance
  • Business administration
  • Contract management
  • Multitasking and organization

Certification

  • Associates Capstone, Colorado tech - [March-april]

Languages

English
Full Professional

Timeline

Assistant Manager

SUBWAY®Restaurants
03.2024 - 10.2024

Assistant Store Manager

Jack in the Box
10.2019 - 08.2020

Associate of Science - Buisness Management

Colorado Technical University

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Tonya Myers