Tonya Neal
Scott Depot
Summary
Dynamic leader with extensive experience at Teays Valley Child Development Center, specializing in financial planning and crisis management. Achieved a remarkable 75% increase in student capacity through strategic operational improvements. Under my leadership, the annual budget expanded from $400,000 to $2,000,000, showcasing expertise in fiscal management and resource allocation. Committed to fostering team collaboration and innovation to drive sustained organizational success.
Overview
29
29
years of professional experience
Work History
Director
Teays Valley Child Development Center
Scott Depot
01.2004 - Current
- Managed budgeting and financial planning processes for the organization.
- Facilitated collaboration between teams by opening communication channels.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Spearheaded the development and expanded services to include infants and toddlers, as well as existing preschoolers.
- Increased student capacity served from 160 to 280 in ten years.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Facilitated professional development programs to build a high-performing team.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed crisis situations to minimize impact on operations and reputation.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Represented the organization at industry events, conferences, and public meetings.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender
Outback Steakhouse
Barboursville
01.1996 - 06.2003
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Completed day-to-day duties accurately and efficiently.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
- Monitored bar inventory and promptly restocked low items before depletion.
- Developed good working relationships with fellow employees through effective communication.
Education
Bachelor of Arts - Regents
Marshall University
Huntington, WV05-2002
Skills
- Financial planning
- Strategic planning
- Regulatory compliance
- Crisis management
- Performance evaluation
- Team building
- Marketing program
Timeline
Director
Teays Valley Child Development Center
01.2004 - Current
Bartender
Outback Steakhouse
01.1996 - 06.2003
Bachelor of Arts - Regents
Marshall University
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