Tonya Nelson
29 Trotting Hill Lane,SC
Summary
Dynamic Sales Development Consultant with a proven track record at Kevin Murphy Mid Atlantic, excelling in relationship building and sales expertise. Adept at implementing strategic initiatives that enhance client engagement, resulting in increased salon revenue. Strong communicator and detail-oriented professional, skilled in utilizing CRM systems to optimize sales processes.
Won two awards my first year
Most New Businesses intros.
Most New Education classes.
Overview
36
36
years of professional experience
Work History
Sales Development Consultant
Kevin Murphy Mid Atlantic
07.2023 - Current
- Assisted in development of strategic initiatives to enhance client engagement and satisfaction, helping Salons and Stylist grow their retail business with promotional ideas and implementing sell through campaigns.
- Build new Salon and Stylist business introducing them to our products and services.
- Provided support for Salons and independent stylist by entering sales orders, new intro orders, sales rewards and promotional ideas.
- work with other team members in various aspects of consulting work- share expertise and promoting professional growth.
- Making sure that I open new doors by following up on new leads, staying up to date on the Beauty Market in my area.
- Excelling at customer service and follow through.
- Maintained up-to-date knowledge of market trends, competitor activities, and global development issues relevant to the beauty industries-informing strategic decision-making processes accordingly.
- Assist Salons and Stylist with product selection, enhancing overall buying process and follow through to detail making sure the Salon and Stylist had a great experience.
- Build relationships with Salon and Stylist who know that my position is to do whats best for them when recommending products.
- knowledge of BtoB teach salons and stylist how to work in a more productive manner.
- Knowledge of sales force, power bi, business central, teams, excel, microsoft word, canva.
- work alone daily to build new Salon business by educating, servicing, and being accountable.
- Implementing time management and scheduling so that my route is worked in the most effective and productive manner.
- Being a team player and always open for new way to do things.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Always striving to be the best and excelling at task give.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passion driven for the beauty industry.
Master Haircare Specialist (Salon Owner)
Self
02.2003 - 06.2023
- Delivered personalized styling services, enhancing client satisfaction and loyalty.
- Collaborated with team members to develop innovative hair trends and techniques.
- Mentored junior stylists, fostering skill development and confidence in service execution.
- Managed salon workflow to optimize efficiency during peak hours. Manage day to day operations in the hair salon.
- Implemented inventory management systems to ensure optimal product availability and organization.
- Conducted consultations to assess client needs, resulting in tailored recommendations for style improvements.
- Analyzed client feedback to refine service offerings and improve overall experience quality.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of products that were used in their hair service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Sales Development Specialist
WIS-TV NBC
03.1990 - 01.2003
- Cultivated relationships with prospects through targeted outreach and personalized communication.
- Conducted market research to identify potential leads and enhance sales strategies.
- Collaborated with marketing teams to align campaigns with sales objectives and improve lead quality.
- Utilized CRM systems to track interactions and manage sales pipeline effectively.
- worked in outside sales helping companies grow by producing results giving advertising campaigns.
- Implemented various promotional events that multi companies participated in. 100,000 car, boat, giveaways.
Education
Associate of Science - Business Studies
University of South Carolina
Columbia, SC02-2004
Associate of Science - Business Administration And Management
Midlands Technical College
West Columbia, SC04-1990
Skills
- Monitoring and evaluation
- Training facilitation
- Organizational development
- Cross-cultural communication
- Capacity building
- Partnership development
- Sustainability planning
- Technical assistance
- Resource mobilization
- Goals and performance
- Business development and planning
- Territory management
- Sales expertise
- Marketing
- Partnership building
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Time management
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Relationship building
Timeline
Sales Development Consultant
Kevin Murphy Mid Atlantic
07.2023 - Current
Master Haircare Specialist (Salon Owner)
Self
02.2003 - 06.2023
Sales Development Specialist
WIS-TV NBC
03.1990 - 01.2003
Associate of Science - Business Studies
University of South Carolina
Associate of Science - Business Administration And Management
Midlands Technical College
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