Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Newcomb

West Paducah,KY

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Olive Garden. Excelled in safe food handling and POS system operations, enhancing dining experiences and operational efficiency. Demonstrated exceptional multitasking and organizational skills, contributing to a significant improvement in customer satisfaction and team productivity.

Overview

12
12
years of professional experience

Work History

Server

Olive Garden
Paducah, Kentucky
05.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared drinks according to standard recipes.
  • Stocked service areas with supplies during slow periods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Delivered food orders promptly and courteously.
  • Provided exceptional service to high volume of daily customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Cracker Barrell
Paducah, Kentucky
04.2022 - 05.2024
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared drinks according to standard recipes.
  • Stocked service areas with supplies during slow periods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Delivered food orders promptly and courteously.
  • Provided exceptional service to high volume of daily customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Deli/Bakery Sales Associate

Walmart
Paducah, Kentucky
04.2016 - 02.2022
  • Documented and entered special orders for event catering and party trays.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Monitored expiration dates on products to ensure freshness.
  • Prepared food items according to customer orders.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assisted customers with selecting items from the deli counter.
  • Provided excellent customer service by addressing customer inquiries promptly and accurately.
  • Tracked inventory levels in order to restock supplies when necessary.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Adhered to all safety procedures related to food preparation and handling.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Responded to customer questions regarding product availability.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Ensured that all food was served in accordance with health code regulations.
  • Weighed meats for sale using proper techniques.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Performed regular maintenance on slicers and other equipment used in the deli section.
  • Maintained safe food handling practices to prevent germ spread.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Assisted in stocking shelves with bakery products, including cakes, pastries, breads and other baked goods.
  • Adhered to all safety regulations while operating machinery.
  • Placed special orders or called other stores to find desired items.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
  • Assisted in creating promotional displays for seasonal and special bakery products.
  • Monitored oven temperatures and baking times for optimal product outcomes.
  • Packaged bakery items according to company standards and customer specifications.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers and provided exceptional customer service.
  • Personalized cakes by writing desired words or adding other customizations.
  • Cleaned baking equipment, utensils, and work areas according to hygiene standards.
  • Answered customer inquiries regarding product features, pricing, and availability.

Third Key Holder

Dollar General Market
Symsonia, Kentucky
04.2013 - 04.2016
  • Counted and balanced registers.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff performance.
  • Trained new employees on company policies, procedures, and processes.
  • Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
  • Maintained accurate inventory records for stock replenishment purposes.
  • Assisted customers with product selection, payment processing, returns, and exchanges.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Verified that all merchandise was properly tagged, priced, and displayed on shelves or racks.
  • Implemented loss prevention measures to reduce shrinkage in the store.
  • Participated in promotional activities such as discounts or special offers to attract more customers.
  • Delegated work to staff, setting priorities and goals.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Used Point of Sale register system to complete transactions.

Education

High School Diploma -

Marshall County High School
Benton, Kentucky
05-1996

Skills

  • Table resetting
  • Order delivery practices
  • Daily specials memorization
  • Hostess support
  • Team member support
  • Food inspection
  • Bill computation
  • Point of sale (POS) system operations
  • Multitasking and organization
  • Safe food handling

Timeline

Server

Olive Garden
05.2024 - Current

Server

Cracker Barrell
04.2022 - 05.2024

Deli/Bakery Sales Associate

Walmart
04.2016 - 02.2022

Third Key Holder

Dollar General Market
04.2013 - 04.2016

High School Diploma -

Marshall County High School

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Tonya Newcomb