Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Newman

Taylor,,WV

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Marshalls. Leveraged excellent people skills and sales expertise to implement effective training programs and resolve escalated issues, significantly improving operational efficiency and client relationships. Demonstrates adeptness in client relationship management and a commitment to fostering positive work environments.

Overview

2025
2025
years of professional experience

Work History

Administrative Coordinator

Marshalls
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Key Holder

Marshalls
03.2022 - 03.2024
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
  • Improved department efficiency by streamlining processes and implementing new organizational systems.
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
  • Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
  • Served as a liaison between the department and other internal teams, fostering strong working relationships.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Department Coordinator

Marshalls
08.2020 - 11.2022
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
  • Improved department efficiency by streamlining processes and implementing new organizational systems.
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
  • Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Customer Service Supervisor

Marshalls
08.2020 - 08.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Cashier

Marshalls
02.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Education

Cosmetology - Beauty

Stage One Hair College
Lake Charles, LA
09.1999

GED - Basic Studies

Jasper High School
Jasper, TX
05.1996

Skills

  • Excellent people skills
  • Client Relationship Management

Timeline

Key Holder

Marshalls
03.2022 - 03.2024

Department Coordinator

Marshalls
08.2020 - 11.2022

Customer Service Supervisor

Marshalls
08.2020 - 08.2022

Cashier

Marshalls
02.2019 - 08.2020

Administrative Coordinator

Marshalls

Cosmetology - Beauty

Stage One Hair College

GED - Basic Studies

Jasper High School

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Tonya Newman