Tonya Nicholson
Brooklyn,NY
Summary
Pursuing a position that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Clerical Associate IV
NYC Department of Citywide Administrative Services
07.2011 - Current
- Cross train to assist supervisor with obtaining certifications for other staff.
- Process and produce output of weekly status reports.
- Review and act on incoming Expense and Capital invoices and support.
- Invoices are entered into ITS system and conduct frequent follow-up.
- Receiving reports and certified invoices are matched to the corresponding procurement folder.
- Maintain a filling system to provide data quickly.
- Processing of payment packages and update of ITS.
- Acts as liaison to vendors, agency liaison, and other agencies.
- Assisting in tracking and ensuring information of documentation is completed in a timely manner.
- Sort and distribute mail of staff.
Clerical Associate IV
Administration for Children's Services
05.2002 - 07.2011
- Assist Personnel Specialist with personnel related matters for over 76 delegate agencies.
- Screens, reviews and evaluate all delegate agencies personnel package before submission to the Dept. of Health for final approval.
- Responsible for the preparation of salary reports for approximately 2,500 staff.
- Acts as liaison with New York City Department of Health for Delegate Agencies Teachers and Educational Director approvals.
- Process and prepares salary letters. Handle heavy telephone volume and technical assistance to delegate agencies on personnel related issues.
- Monitor and track Delegate Agencies staffing allocation and changes according to the type of funding.
- Maintenance fo automated personnel database of Delegate Agency documents for control and tracking purpose by entering educational credentials, certification, NYS examination, scanning documents into the agency's Head Start tracking system.
Customer Service Representative
Kmartcorp
11.1998 - 04.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Clara Barton High School
Brooklyn, NYSkills
- Proficient In Microsoft office Word & Excel
- Typing speed 50 wpm
- Data entry
- Document management
- Faxing documents
- Scanning documents
Timeline
Clerical Associate IV
NYC Department of Citywide Administrative Services
07.2011 - Current
Clerical Associate IV
Administration for Children's Services
05.2002 - 07.2011
Customer Service Representative
Kmartcorp
11.1998 - 04.2001
High School Diploma -
Clara Barton High School
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