Tonya Prestly
Bristol,TN
Summary
Proven problem-solver and team collaborator, I significantly enhanced warehouse efficiency at Amazon through innovative solutions and meticulous attention to detail. My self-motivated approach and ability to operate under pressure have consistently improved operational outcomes, achieving notable increases in customer satisfaction and process optimization.
Energetic and analytical individual with strong sense of integrity and commitment to justice. Possesses foundational knowledge in criminal justice principles and demonstrates proficiency in investigative techniques and evidence collection. Capable of making significant impact through diligent case work and thorough investigations.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Dominion Carton Corporation
01.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Warehouse Worker
World Pac, Inc
08.2022 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Warehouse Worker
Amazon
09.2021 - 08.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
Patient Care Technician
Ballad Health System
03.2020 - 03.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced stress for patients and families through effective communication and empathetic support.
Dietary Aide
Morrison Healthcare
07.2019 - 03.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Call Center Sales Representative
Teleperformance USA
09.2018 - 06.2019
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Cashier
Food City
08.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Drive-Thru Cashier
McDonald's
07.2016 - 08.2017
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ02-2025
Skills
- Self-motivated and disciplined
- Attention to detail
- Team collaboration
- Punctual and dependable
- Problem-solving
Timeline
Warehouse Worker
Dominion Carton Corporation
01.2023 - Current
Warehouse Worker
World Pac, Inc
08.2022 - 12.2023
Warehouse Worker
Amazon
09.2021 - 08.2022
Patient Care Technician
Ballad Health System
03.2020 - 03.2021
Dietary Aide
Morrison Healthcare
07.2019 - 03.2020
Call Center Sales Representative
Teleperformance USA
09.2018 - 06.2019
Cashier
Food City
08.2017 - 09.2018
Drive-Thru Cashier
McDonald's
07.2016 - 08.2017
Associate of Arts - Criminal Justice
University of Phoenix
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