Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Tonya Norris

Retail Management
Jacksonville,FL

Summary

  • I am seeking a full-time Management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Door Dash
Jacksonville, Fl
02.2021 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Customer Operations Assistant Manager

GoPuff
Jacksonville , Florida
06.2021 - 06.2022
  • Packing orders
  • Dispatched orders to drivers in a timely manner
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Managed day-to-day department operations with effective workflow coordination.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Analyzed and reported on operational data to identify trends and issues
  • Completed physical inventory counts each week
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • The warehouse I was at closed the location due to downsizing

Operations Manager

Shell Gas Station
Jacksonville, Fl
09.2004 - 06.2007
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Oscar Smith
Norfolk, VA
06.1993

Skills

  • Inventory Accuracy
  • Friendly and Professional
  • Constructive Feedback
  • Loss Prevention Strategies
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Coaching and Mentoring
  • Performance Appraisal
  • Performance Tracking and Evaluations
  • Leading Employees
  • Stock Organization
  • Goal Attainment
  • Site Investigations
  • Data Accuracy
  • Food Safety and Sanitation
  • Personnel Records
  • Delegating Work
  • Operations Management

Accomplishments

Exceptional Customer Service experience

Cash handling, Deposits for multiple stores

Customer-focused

Inventory management processing

Effective multi-tasker

Self motivated

Self Learner

Excellent Communication

Scheduling Employees

Human Resource responsibilities

Stocked shelves and supplies and organize displays

Organized racks and shelves to maintain the visual appeal of the store

Trained and served as a peer coach for new sales associates

Knowledgeable and enforced compliance with Food and Health Administration and OSHA

Promoted customer service and satisfaction above sales, which has allowed me to establish a relationship with multiple customers over my career.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Operations Assistant Manager

GoPuff
06.2021 - 06.2022

Delivery Driver

Door Dash
02.2021 - Current

Operations Manager

Shell Gas Station
09.2004 - 06.2007

High School Diploma -

Oscar Smith

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Tonya NorrisRetail Management