Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tonya Oliver

Eustis,FL

Summary

Dynamic Nursing Home Administrator with a proven track record at Lady Lake Specialty Care Center, enhancing patient satisfaction by 25% through strategic decision-making and process optimization. Skilled in financial budget oversight and talent acquisition, I foster collaborative team development while ensuring compliance and operational excellence in healthcare settings.

Overview

11
11
years of professional experience

Work History

Nursing Home Administrator

Lady Lake Specialty Care Center
05.2023 - 05.2025
  • Implemented cost-saving measures, reducing facility expenses by 15% annually
  • Enhanced patient care protocols, resulting in 25% increase in overall patient satisfaction scores
  • Coordinated with healthcare professionals to ensure comprehensive and coordinated care for residents, enhancing overall health outcomes.
  • Streamlined admissions process for smoother resident transitions and increased occupancy rates.
  • Improved financial stability by carefully managing expenses and identifying new revenue opportunities, ensuring long-term sustainability of facility.
  • Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
  • Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.

Nursing Home Administrator

The Lodge Nursing and Rehab. Center
07.2021 - 10.2022
  • Assisted in managing operations for 95-bed facility, ensuring compliance with state and federal regulations
  • Developed and enforced strict compliance protocols to ensure adherence to healthcare regulations, significantly reducing risk of fines.
  • Increased staff retention through introduction of continuous professional development programs and supportive leadership practices.
  • Developed and implemented staff training programs, resulting in 30% decrease in staff turnover
  • Improved admissions process, increasing occupancy rates by 10%
  • Orchestrated successful accreditation of facility, demonstrating excellence in healthcare standards and resident care.
  • Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
  • Led community outreach programs to raise awareness and support for elderly, enriching social environment of nursing home.
  • Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
  • Streamlined communication between departments, leading to more cohesive care plans and improved patient outcomes.
  • Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
  • Spearheaded efforts in quality assurance initiatives that resulted in improved survey scores during state inspections.
  • Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.

Nursing Home Administrator

Interim: Various Companies (Skilled Nursing and Assisted Living)
02.2014 - 06.2021
  • Streamlined administrative processes, reducing paperwork by 20%
  • Supported senior administrators in daily operations, contributing to 10% increase in efficiency
  • Participated in budget planning, assisting in maintaining financial health of facility
  • Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
  • Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
  • Enhanced operational efficiency by optimizing staffing schedules according to patient care needs and peak times.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Improved financial stability by carefully managing expenses and identifying new revenue opportunities, ensuring long-term sustainability of facility.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
  • Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.

Education

Master of Science - Health Care Management

Webster University
St Louis, MO
06-2004

Bachelor of Science - Applied Psychology

Bethune-Cookman University
Daytona Beach, FL
06-1994

Associate of Science - Nursing

Seminole State College of Florida
Sanford, FL
06-1997

Skills

  • Performance enhancement
  • Customer service excellence
  • Talent acquisition and development
  • Effective problem resolution
  • Effective time management
  • Clear interpersonal communication
  • Process optimization
  • Strategic decision-making
  • Commitment to professional standards
  • Collaborative team development
  • Risk mitigation strategies
  • Financial budget oversight
  • Organizational strategy development

Affiliations

Zeta Phi Beta Sorority, INC., Member, Past Vice President, 2017

Kauses4Kids, INC., Member, Past Vice Chair, 2022

Timeline

Nursing Home Administrator

Lady Lake Specialty Care Center
05.2023 - 05.2025

Nursing Home Administrator

The Lodge Nursing and Rehab. Center
07.2021 - 10.2022

Nursing Home Administrator

Interim: Various Companies (Skilled Nursing and Assisted Living)
02.2014 - 06.2021

Master of Science - Health Care Management

Webster University

Bachelor of Science - Applied Psychology

Bethune-Cookman University

Associate of Science - Nursing

Seminole State College of Florida

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