Tonya Pack
Summary
Proven leader and efficient problem-solver, I excelled at Lexington Home Brands by implementing packing techniques that enhanced productivity by over 30%. My adeptness in quality control and exceptional team collaboration skills ensured high customer satisfaction and minimal returns. Skilled in both critical thinking and box assembly, I consistently prioritize safety and efficiency. Skilled Packager with 3 years of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance. Skilled Packager with 3 years of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance. Hardworking professional with exceptional talents in fulfillment, communication and listening. Energetic Shift manager with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service
representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Packer Associate
Lexington Home Brands
Lexington, NC
06.2021 - Current
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
- Trained new Packer Associates on proper techniques and protocols within the workplace, fostering a collaborative environment for continued growth.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Upheld brand reputation by meticulously following established guidelines for product presentation and packaging requirements.
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Loaded and unloaded items from production line.
- Utilized adhesive labels and other materials to package items.
- Inspected items for defects and damage.
- Re-packaged damaged or incorrectly packaged items.
- Cleaned and maintained production area and equipment.
- Sealed containers and packages with glue, tape or other materials.
- Packaged fragile items with cushioning material.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
Shift Manager
McDonald's Restaurant
Lexington, NC
06.2003 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Coordinated project workflows for departments.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Education
No Degree - Medical Assisting
Davidson County Community College
Thomasville, NCNo Degree - Medical Coding And Billing
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma -
Logan High School
Logan, WV05.1981
Skills
- Box assembly
- Order picking accuracy
- Workplace Cleanliness
- Shipping and receiving
- Adaptable to change
- Warehouse Safety
- Deadline-driven mindset
- Efficient Packing Techniques
- Maintaining equipment
- Product Packaging
- Packing boxes
- Assembly line experience
- Supply Restocking
- Decision-Making
- Problem-Solving
- Critical Thinking
- Quality Control
- Attention to Detail
- Customer Relations
- Work Well Under Pressure
- Shipping and Receiving Documentation
- Flexible and Adaptable
- Clear Communication
- Team Collaboration
- Safety Protocols
- Hand and Power Tool Operation
- Data Entry
- Quality Assurance
- Processing Equipment Operation
- Shipment Inspection
- Safety Monitoring
- Deadline Management
- Reading Comprehension
- Basic Mathematics
- Storage Organization
- Word Processing
- Product Organization
- Hand tool use
- Production Logging
- Inventory Tracking
- Equipment Inspection
- HAZMAT Training
- Corrective Action Implement
- Cash handling
- Accurately counted and balanced cash drawer at the end of each shift, maintaining 100% accuracy
- Data entry
- Completed open and closing duties
Timeline
Packer Associate
Lexington Home Brands
06.2021 - Current
Shift Manager
McDonald's Restaurant
06.2003 - 06.2021
No Degree - Medical Assisting
Davidson County Community College
No Degree - Medical Coding And Billing
Rowan-Cabarrus Community College
High School Diploma -
Logan High School