Tonya Parker
Dunlap,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hoerr Carpet Cleaning & Water Restoration
Peoria , IL
2024.06 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
Workers' Compensation Manager
Morton Buildings, Inc.
Morton , IL
2007.12 - 2024.06
- Ensured compliance with regulatory requirements and industry standards.
- Conducted investigations into potential fraudulent claims activities.
- Implemented best practices for adjudicating claims within established timelines.
- Drafted correspondence related to claim decisions or denials for review by management.
- Created detailed reports summarizing claim status and resolution progress.
- Provided guidance and support to team members in resolving difficult cases.
- Served as a liaison between employers, injured workers, insurance carriers, healthcare providers, legal representatives, and other stakeholders involved in the claims process.
- Investigated complaints from claimants regarding denied or delayed payments.
- Collaborated with external vendors to ensure timely payment of benefits.
- Reviewed medical reports to determine claim eligibility.
- Advised employers on ways to minimize their exposure to future liability arising from workplace injuries.
- Negotiated settlements with claimants and attorneys on behalf of employers.
- Developed and implemented strategies to reduce Workers' Compensation costs.
- Researched and resolved complex Workers' Compensation issues.
- Monitored compliance with state-specific regulations regarding Workers' Compensation claims handling procedures.
- Maintained records and documentation related to all claims activities.
- Managed a staff of adjusters responsible for processing Workers' Compensation claims.
- Audited existing processes for accuracy and efficiency improvements.
- Participated in hearings before administrative law judges concerning disputed compensation awards.
- Analyzed financial statements from employers to assess risk associated with potential Workers' Compensation claims.
- Assisted with training new employees on company policies and procedures related to Workers' Compensation.
- Constructed detailed job descriptions and classification systems to define job levels and families.
- Developed recommendations for improvement of organization's personnel policies and practices.
- Delegated work to staff, setting priorities and goals.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
Education
High School Diploma -
Peoria High School
Peoria, IL1990-05
Skills
- Appointment Scheduling
- Memo preparation
- Scheduling
- Digital Archiving
- Office Administration
- Invoice Processing
- Mail handling
- Quality Assurance
- Calendar Management
- Check processing
- Data Entry
- Clerical Support
- Time Management
- Professional and mature
- Multi-Task Management
- Complex Problem-Solving
- Customer Relations
- Microsoft Word
- Excel spreadsheets
- Typing proficiency
- Credit and collections
- Negotiation
- Billing and coding
- Reading Comprehension
- Dedicated Team Player
- Workers' compensation knowledge
- Administrative operations
- Insurance processing
- Workers' compensation
- Professional Communication
- Sensitive material handling
- Computer Skills
- Relationship Building
- Records administration
Certification
- OSHA 30 HR.
- HIPAA compliance certificate
Languages
English
Professional
Timeline
Administrative Assistant
Hoerr Carpet Cleaning & Water Restoration
2024.06 - Current
Workers' Compensation Manager
Morton Buildings, Inc.
2007.12 - 2024.06
High School Diploma -
Peoria High School
- OSHA 30 HR.
- HIPAA compliance certificate
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