TONYA PASS

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit Client needs and Willingness to take on added responsibilities to meet team goals.

• Lead Case Manager, Managed caseload of 10 or more adults in SSVF Homeless Veterans Program and provide comprehensive, community based care., Collaborated with external agencies to meet the needs of all Homeless Veterans., Developed and implemented transition services plan to facilitate movement from being homeless to being stably housed., Developed positive relationships with Veterans to foster communication and encourage involvement for Veterans., Developed monthly Budgets and Housing Stability Plans with veterans to help them to maintain stable housing., 12/2021, Current, Chicago, Illinois, IL, 60651
• Substitute Teacher, K-12, Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping., Upheld classroom routines to support student environments and maintain consistent schedules., Followed classroom plans left by class teacher to continue student education and reinforce core concepts., Maintained day-to-day classroom management and discipline to promote learning initiatives., Provided instruction for students in core subject areas., Developed rules and set goals to maintain order in classroom., Assigned, explained and graded homework., 09/2021, 12/2021, Chicago, Illinois, IL, 60651
• Amazon Courier, Amazon, Completed on-time deliveries by choosing best and most efficient routes., Worked scheduled hours as required and took on available shifts during holidays and busy periods., Read maps, followed oral and written instructions and used GPS technology to make deliveries., Operated vehicle safely in highly congested areas with no traffic violations., Loaded truck and properly secured items to prevent damage for deliveries., Delivered packages to customer doorsteps and business offices., Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order., Adhered to safe lifting techniques to avoid injuries.
• Community Support Specialist, Thresholds, Liaised with community members, recommending resources and programs., Supported clients in developing goals and social skills, improving individual wellness and productivity., Produced crisis management and intervention plans for Members in need., Built partnerships with related organizations to develop support and gain greater attention for Members with Mental Illness., Took active role in Member and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns., Developed and reviewed Members treatment Plans, Performed comprehensive Member assessments with the team and team lead in order to identify the Member's mental health service needs and to make recommendations for treatment., Monitor self administration of Medication, Met required billing targets and complete all documentation within assigned time frames., Provide direct service to members through counseling, therapy, case management, job support, crisisintervention and psycho-social rehabilitation., 06/2021, 08/2021, Chicago, Illinois, IL, 60651
• Youth Care Worker, Maryville Academy, Completed clear and concise documentation of youth behavior and actions., Evaluated needs of youth and outlined measures to address., Attended Handle With Care trainings to enhance staff and youth safety during physical intervention., Attended treatment team meetings to discuss youth's mental and behavioral progress., Aided with crisis intervention by redirecting negative behaviors and offering peer counseling., Provided emergency response in crisis situations to diffuse tensions and prevent violence., Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources., Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints., Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning., Supervised and ensured safety of the youth in the milieu during the assigned shift., Documented psychiatric services and responses to treatment in patient case files., 11/2015, 09/2016, Des Plaines, Illinois, IL, 60016
• Home Visitor Supervisor, Healthy Families, Provided ongoing case monitoring and evaluation to formulate and update care plans., Conducted weekly home visits to assess conditions., Coordinated resources and program referrals to support family needs., Maintained current assessments of families and children and prepared daily portfolios., Collaborated with Hospitals and local agencies to provide services to those in need., Helped to educate parents and assisted with educational planning and decision making for children., Recruited families and built positive relationships with parents in order to support parenting roles., Provide individual supervision to Family Support Specialist, conduct intake, needs assessment and make provisions for home based services., Receive and review daily referrals from hospitals and other agencies., Recruit qualified families for participation in the Program., Input information from home visits into the company's system using Cornerstone., 04/2014, 06/2014, Chicago, Illinois, IL, 60651
• Infant Toddler Specialist/Assistant Director, Marcy Newberry Association, Developed level-appropriate lessons and activities to support skill-building needs., Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays., Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines., Conducted child health, sensory and behavioral screenings and prepared observation results., Performed early intervention services and documented results., Logged information regarding naps, feedings and any medications administered., Kept areas clean, organized and stocked and sanitized surfaces and toys., Developed lessons and activities to promote children's physical and emotional development., Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns., Provide individual supervision to Lead Teachers in a childcare setting., Monitored employee adherence to classroom policies and procedures., Handled incoming and outgoing correspondence, including mail, email and faxes., 06/2006, 06/2013, Chicago, Illinois, IL, 60651