Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Tonya Pate

Spring,Texas

Summary

Dedicated Phlebotomist with extensive experience in high-pressure healthcare settings, known for quickly adapting to new challenges. Proven problem-solver with a strong ability to foster relationships with clients and team members. Expertise in patient care, quality control, and data management enhances the efficiency and safety of blood collection procedures. Focused on supporting team success and achieving positive results. Previous roles have led to increased operational efficiency and elevated patient satisfaction rates.

Overview

17
17
years of professional experience

Work History

Phlebotomist (PST L/ll)(IOP)

LabCorp
The Woodlands, TX
12.2017 - Current
  • Organized tasks effectively based on status and scheduling demands.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Monitored and maintained high standards of patient care in phlebotomy processes.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Interacted with patients to gather and record data prior to blood draws.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Applied skillful phlebotomy practices to accommodate varying patient needs in clinical settings.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Maintained accurate records of collected specimens and test results.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Showcased adeptness in addressing and rectifying problems swiftly and effectively.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Input medical and insurance information into database for inclusion in patient records.
  • Maintained a clean, safe, and organized work environment.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.

Deed Restriction Auditor Assistant/ Community Spec

C.I.A. Services, Inc.
Humble, TX
03.2013 - 12.2018
  • Wrote reports, authored papers and organized supporting documentation.
  • Collaborated with external partners to complete audits.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.
  • Compiled reports outlining findings from each inspection performed.
  • Maintained accurate records and documented client data in company databases.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner.
  • Documented detailed notes on all calls received from customers.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

HR Assistant and Payroll/Office Administrative Assistant

Latrelles Management
Kingwood, TX
09.2007 - 05.2013
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Processed, verified and maintained personnel-related documentation.
  • Scheduled appointments between clients and customers and internal staff members.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Facilitated communication between different departments within the organization.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Resolved payroll discrepancies by analyzing information and providing solutions.
  • Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed weekly and monthly payroll for employees accurately and on time.

Education

Certificate of Completion - Phlebotomy

LSC-North Harris
Houston, TX
05-2017

High School Diploma -

Spring High School
Spring, TX
05-1998

Skills

  • Medical records handling
  • Blood collection techniques
  • Medical terminology
  • HIPAA compliance
  • Microsoft office
  • Scheduling
  • Professionalism
  • Reliability
  • Professional phone voice
  • Customer service optimization
  • Excellent verbal and written communication skills
  • Multitasking and prioritization

Affiliations

  • DIY Projects
  • Reading
  • Trying new foods/experiences

References

References available upon request.

Timeline

Phlebotomist (PST L/ll)(IOP)

LabCorp
12.2017 - Current

Deed Restriction Auditor Assistant/ Community Spec

C.I.A. Services, Inc.
03.2013 - 12.2018

HR Assistant and Payroll/Office Administrative Assistant

Latrelles Management
09.2007 - 05.2013

Certificate of Completion - Phlebotomy

LSC-North Harris

High School Diploma -

Spring High School

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Tonya Pate