Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Peel

Camden,SC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

17
17
years of professional experience

Work History

Administrative Specialist

Columbia Area Mental Health Department
11.2006 - Current
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

Secretarial Studies And Office Administration

Midlands Technical College
West Columbia, SC

High School Diploma -

Camden High School
Camden, SC
06.1979

Skills

  • Data Entry
  • Schedule Management
  • Staff Scheduling Procedures
  • Inbound Phone Call Handling
  • Administrative and Clerical Support
  • Office Opening and Closing
  • Multi-Line Telephone Systems
  • Registration Processing
  • Attention to Detail
  • Microsoft Office
  • Appointment Scheduling
  • Scheduling

Timeline

Administrative Specialist

Columbia Area Mental Health Department
11.2006 - Current

Secretarial Studies And Office Administration

Midlands Technical College

High School Diploma -

Camden High School

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Tonya Peel