Tonya Pesch-Walston
Richmond,KS
Overview
12
12
years of professional experience
Work History
Central Support Operations Coordinator
Optum Home & Community Care
Remote
08.2022 - Current
- Responsible for inbound and outbound communication data such as (telephonic, fax end electronic notifications) according to productivity and quality standards
- Review, enter and verify members information in Home & Community Care Coordinate platform and communicate approved patient’s information with healthcare providers and with other Home & Community Care teams when needed
- Enter the required data into the system such as building Authorizations, attaching documents, and updating and logging changed information
- Flexible with quickly adapt to changing standards and guidelines through updates with company
- Responsible for providing direct support to anticipate and plan for continuum of care and discharge needs and communicate with providers and clients.
Tasting Room Manager
Stone Pillar Winery
Olathe, KS
06.2012 - 08.2022
- Actively promoted and expanded the winery’s social media presence
- Launched weekly and monthly digital marketing campaigns
- Responsible for coaching and Managing 20+ winery associates each season, including optimized scheduling and hourly budget allocation
- Lead contact for: Planned and facilitated events, such as Night Concerts and local Sip and Shops, garnering an average of 750+ attendees
- Designing and Maintaining: Kept design of the website updated, streamlined and user-friendly for increased click-through rate week over week
Account Services Administrator
Gear for Sports
Lenexa, KS
10.2018 - 09.2020
- Advised sales agents and customers on market trends and assortment buys for the upcoming seasons
- Communicated with sales cycle stakeholders for efficient delivery of product
- Point of contact for agents and customers looking for assistance in garment and customized graphic selection
- Managed hold/event report to ensure garments progressed through the facility within the required time frame
- Liaised with sales representative, Management and design team to better understand customer needs and recommend appropriate solutions
Education
Bachelor of Arts - Fashion Design & Product Development
STEPHENS COLLEGE
Associate of Applied Science - Fashion Design
JOHNSON COUNTY COMMUNITY COLLEGE
Skills
- Strategy Development & Implementation
- Business Intervention Planning
- Adobe Illustrator and Photoshop
- People Management
- Resource Management
- Vendor & Contractor Management
- Project Delivery
- Schedule Management
- Digital Operations
- Microsoft Office
Timeline
Central Support Operations Coordinator
Optum Home & Community Care
08.2022 - Current
Account Services Administrator
Gear for Sports
10.2018 - 09.2020
Tasting Room Manager
Stone Pillar Winery
06.2012 - 08.2022
Bachelor of Arts - Fashion Design & Product Development
STEPHENS COLLEGE
Associate of Applied Science - Fashion Design
JOHNSON COUNTY COMMUNITY COLLEGE