Tonya Pesch-Walston
Richmond,KS
Overview
12
12
years of professional experience
Work History
Central Support Operations Coordinator
Optum Home & Community Care
08.2022 - Current
- Responsible for inbound and outbound communication data such as (telephonic, fax end electronic notifications) according to productivity and quality standards
- Review, enter and verify members information in Home & Community Care Coordinate platform and communicate approved patient’s information with healthcare providers and with other Home & Community Care teams when needed
- Enter the required data into the system such as building Authorizations, attaching documents, and updating and logging changed information
- Flexible with quickly adapt to changing standards and guidelines through updates with company
- Responsible for providing direct support to anticipate and plan for continuum of care and discharge needs and communicate with providers and clients.
Tasting Room Manager
Stone Pillar Winery
06.2012 - 08.2022
- Actively promoted and expanded the winery’s social media presence
- Launched weekly and monthly digital marketing campaigns
- Responsible for coaching and Managing 20+ winery associates each season, including optimized scheduling and hourly budget allocation
- Lead contact for: Planned and facilitated events, such as Night Concerts and local Sip and Shops, garnering an average of 750+ attendees
- Designing and Maintaining: Kept design of the website updated, streamlined and user-friendly for increased click-through rate week over week
Account Services Administrator
Gear for Sports
10.2018 - 09.2020
- Advised sales agents and customers on market trends and assortment buys for the upcoming seasons
- Communicated with sales cycle stakeholders for efficient delivery of product
- Point of contact for agents and customers looking for assistance in garment and customized graphic selection
- Managed hold/event report to ensure garments progressed through the facility within the required time frame
- Liaised with sales representative, Management and design team to better understand customer needs and recommend appropriate solutions
Education
Bachelor of Arts - Fashion Design & Product Development
STEPHENS COLLEGE
Associate of Applied Science - Fashion Design
JOHNSON COUNTY COMMUNITY COLLEGE
Skills
- Strategy Development & Implementation
- Business Intervention Planning
- Adobe Illustrator and Photoshop
- People Management
- Resource Management
- Vendor & Contractor Management
- Project Delivery
- Schedule Management
- Digital Operations
- Microsoft Office
Timeline
Central Support Operations Coordinator
Optum Home & Community Care
08.2022 - Current
Account Services Administrator
Gear for Sports
10.2018 - 09.2020
Tasting Room Manager
Stone Pillar Winery
06.2012 - 08.2022
Bachelor of Arts - Fashion Design & Product Development
STEPHENS COLLEGE
Associate of Applied Science - Fashion Design
JOHNSON COUNTY COMMUNITY COLLEGE
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