Tonya Plummer
Walbridge,OH
Summary
Dynamic and results-driven professional with over 10 years of management experience and a robust 15-year background in the criminal justice sector, complemented by 5 years in the healthcare industry. Proven expertise in strategic planning and leadership, with a strong commitment to fostering teamwork and driving organizational growth. Eager to leverage diverse skills to embrace new responsibilities and leadership opportunities that contribute to overall success. Passionate about creating impactful solutions that enhance operational efficiency and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collections Agent
Northcoast Financial
09.2025 - Current
- Managed customer inquiries regarding account balances and payment options.
- Provided support for billing questions, ensuring clarity and accuracy in communications.
- Analyzed customer accounts to identify trends and recommend preventative measures.
- Initiated follow-up procedures for overdue accounts, improving recovery rates.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Vault Manager
Atm Solutions
03.2020 - 04.2025
- Managed vault operations, ensuring compliance with security protocols and regulatory requirements.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with established guidelines.
- Conducted regular performance reviews for staff members, identifying areas for improvement and facilitating professional development opportunities.
- Oversaw inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained and mentored staff on best practices for cash handling and vault management procedures.
- Conducted regular audits of vault activities, identifying areas for risk mitigation and improvement.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Branch Manager
Select Management Resources
11.2013 - 01.2020
- Led branch operations to optimize workflow and enhance customer satisfaction.
- Mentored staff, fostering professional growth and enhancing team performance.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Led branch collection efforts to enhance recovery rates and minimize delinquency.
- Processed loan applications and monitored progress from start to finish.
Education
BS - Healthcare Management
Herzing University
Madison, WI01.2012
AS - Medical Office Administration
Herzing University
Madison, WI01.2011
Skills
- Account management
- Customer communications
- Data analysis
- Staff training and mentoring
- Inventory control
- Collection strategies
- Financial reporting
- Audit processes
Certification
Notary Public, State of Ohio
Timeline
Collections Agent
Northcoast Financial
09.2025 - Current
Vault Manager
Atm Solutions
03.2020 - 04.2025
Branch Manager
Select Management Resources
11.2013 - 01.2020
AS - Medical Office Administration
Herzing University
BS - Healthcare Management
Herzing University