Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Ponder

Scurry

Summary

Versatile and results-driven professional with a proven track record at Scurry Rosser Ind Sch District, enhancing team performance and customer satisfaction through expert kitchen management and staff training. Skilled in food safety compliance and problem-solving, I excel in fast-paced environments, demonstrating a continuous improvement mindset and exceptional vendor relationship management.

Overview

20
20
years of professional experience

Work History

Kitchen Manager

Scurry Rosser Ind Sch District
Scurry
09.2022 - Current
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new employees to perform duties.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Completed day-to-day duties accurately and efficiently.

Printer

Edmac
Scurry
10.2017 - 04.2019
  • Used a printer machine to print logos on merchandise.
  • Unpacked merchandise.
  • Repacked printed merchandise.
  • I made shipping labels for merchandise.
  • Sending and receiving packages.
  • Learned to make printing metal plates.

Client Technical Support Associate

Burning Tree Ranch
Kaufman
09.2016 - 08.2017
  • Drove clients to AA meetings
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Administered Medication to clients

Sales Associate

Thompson Bearings LLC
Dallas
09.2007 - 11.2010
  • Built and maintained relationships with peers and upper management to drive team success.
  • Handled customer complaints in a professional manner.
  • Maintained records related to sales for store management.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Placed special orders or called other stores to find desired items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed promotional strategies to increase sales volume.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.

Crew Leader

Taco Bell
Seagoville
05.2005 - 06.2008
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Responded promptly to customer inquiries concerning services provided by the crew.

Education

High School Diploma -

Crandall High School
Crandall, TX
05-2008

Skills

  • Printing processes
  • Customer service
  • Time management
  • Inventory management
  • Label creation
  • Problem solving
  • Equipment controls
  • Continuous improvement mindset
  • Metal plate production
  • Machine operation
  • Quality control
  • Equipment inspection
  • Quality control processes
  • Adaptability to new technology
  • Equipment troubleshooting
  • Work order preparation
  • Team collaboration and communication
  • Ink mixing and matching
  • Machine Setting
  • Proof checking
  • Problem-solving abilities
  • Accounts payable and accounts receivable
  • Ordering supplies
  • Menu costing
  • Multitasking and organization
  • Kitchen equipment operation and maintenance
  • Vendor relationship management
  • Supply chain management
  • Food production management
  • Food safety compliance
  • Portion control
  • Shift coverage
  • Cleaning and sanitation
  • Food preparation
  • Safe food handling
  • Conflict resolution
  • Staff management

Timeline

Kitchen Manager

Scurry Rosser Ind Sch District
09.2022 - Current

Printer

Edmac
10.2017 - 04.2019

Client Technical Support Associate

Burning Tree Ranch
09.2016 - 08.2017

Sales Associate

Thompson Bearings LLC
09.2007 - 11.2010

Crew Leader

Taco Bell
05.2005 - 06.2008

High School Diploma -

Crandall High School

Similar Profiles

CREATE PROFILE
Tonya Ponder