Years of Customer Service
Tonya Pruitt
Mooresville,Iredell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
Work History
Customer Service Representative
The UPS Store Inc.
Huntersville, NC
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Store Manager of Operations
Pomodoro's Italian Restaurant
Mooresville, NC
08.2018 - 08.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Devised processes to boost long-term business success and increase profit levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Analyzed and interpreted store trends to facilitate planning.
Education
Associate - Business Administration And Management
Central Piedmont Community College
Charlotte, NC06.2010
Skills
- Creative problem solving
- Staff education and training
- POS systems expert
- Complaint resolution
Timeline
Customer Service Representative
The UPS Store Inc.
09.2021 - Current
Store Manager of Operations
Pomodoro's Italian Restaurant
08.2018 - 08.2021
Associate - Business Administration And Management
Central Piedmont Community College
Similar Profiles
Jordan SavageJordan Savage
Store Associate at The UPS Store Inc.Store Associate at The UPS Store Inc.
Daniel MartinezDaniel Martinez
Customer Sales Associate at The UPS Store Inc.Customer Sales Associate at The UPS Store Inc.
Anissa ChaboyaAnissa Chaboya
Sales Associate/Notary Public at The UPS Store Inc.Sales Associate/Notary Public at The UPS Store Inc.
BRITTANY SANDERSBRITTANY SANDERS
Assistant Manager at The UPS Store Inc.Assistant Manager at The UPS Store Inc.
John PerryJohn Perry
Project Engineer - Sr Stf at Lockheed Martin, AeronauticsProject Engineer - Sr Stf at Lockheed Martin, Aeronautics