TONYA PURSLOW

• Assisted in the development of junior auditors by providing training, mentorship, and ongoing support as needed.
• Streamlined workflow processes, reducing time spent on administrative tasks and increasing focus on audit execution.
• Improved client satisfaction by delivering high-quality audits in a timely manner.
• Led internal quality assurance initiatives to improve overall performance within the auditing department.
• Managed a team of auditors to ensure timely completion of all projects, balancing workload across team members effectively.
• Optimized resources allocation during audits by accurately estimating timeframes for each project phase based on historical data analysis.
• Executed audit phases, entered data into ERP softwear and made use of data collected via various Excel spreadsheets to update and inform customer service for the timely delivery of products.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

Concentration: Social Studies

GPA: 3.50

GPA in Major: 3.85

GPA in Social Studies: 3.73

Honors and Awards

• Institutional Honors, Magna Cum Laude
• Dean's List for Three Semesters

GPA: 3.68

Honors and Awards

• Dean's List for Two Semesters
• Phi Theta Kappa, International Scholastic Order of the Two Year College