Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Quesenberry

Max Meadows,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Financial Counselor

Parallon
03.2024 - 07.2024
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Stayed up-to-date on financial products and consumer rights.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Office System Specialist

Lewis Gale Pulaski Hospital
04.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled assignments independently with good judgement and critical thinking skills.

Health Information Management Specialist II

Carilion Clinic
06.2019 - 12.2022
  • Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
  • Ensured compliance with federal regulations by conducting regular audits of patient files and implementing necessary corrective actions.
  • Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.
  • Facilitated the seamless flow of information between departments by serving as a liaison for data exchange and communication.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Retrieved medical data for physicians and patients.

Insurance Coordinator

Christiansburg Dental Care
06.2016 - 08.2018
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
  • Posted payments to accounts and maintained records.
  • Calculated adjustments, premiums and refunds.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Dental Assistant

Dr Darcy Amacher Pediatric Dentist
06.2008 - 04.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
  • Scheduled and confirmed patient appointments.
  • Designed dental report card to explain patient dental health status and treatment plans.

Education

High School Diploma -

Pulaski County High School
Dublin, VA
06.2004

Skills

  • Insurance Verification
  • Relationships and rapport
  • Cash Flow Management
  • Patient Counseling
  • Telephone Etiquette
  • Professional relationship building

Timeline

Financial Counselor

Parallon
03.2024 - 07.2024

Office System Specialist

Lewis Gale Pulaski Hospital
04.2023 - 03.2024

Health Information Management Specialist II

Carilion Clinic
06.2019 - 12.2022

Insurance Coordinator

Christiansburg Dental Care
06.2016 - 08.2018

Dental Assistant

Dr Darcy Amacher Pediatric Dentist
06.2008 - 04.2016

High School Diploma -

Pulaski County High School

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Tonya Quesenberry