Tonya Rae Gaisbauer
Bountiful,UT
Summary
Highly motivated individual with over 10 years of experience in management, customer service, and sales. Proven ability to handle tasks effectively and efficiently in fast paced environments. Recognized for skills in conflict resolution and time management.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Sutter Health Medical Foundation
10.2022 - Current
- Customer Support: Handle about 125 patients daily, schedule appointments, process referrals, process medication requests.
- De-escalation: Assist escalated patients to resolve issues/concerns.
- Special: Help to refill prescriptions, lab orders, and refer doctors/specialists.
- Teams: Cooperates with teams really well. Provides proper and organized feedback to team lead.
Credit Repair Retention/Sales Agent
Lexington Law Firm
06.2016 - 02.2022
- Case Setup: Analyzed credit reports for errors and filed disputes to correct/remove inaccurate or misleading information.
- Client support/service: De-escalated unsatisfied clients by providing valuable solutions for their credit issues while maintaining a calm a friendly demeanor. Provided outstanding service to new and long-standing clients by attending closely to concerns and developing solutions.
- Billing: Ensured clients bills were timely and accurate. Notified clients of charges and justifications. Processed payments over the phone and set up recurring drafts.
- Remarketing & Sales: Made 100+ calls daily in attempt to gain new clients. Contacted existing clients to outline benefits of products. Stayed up to date on company products and services to support sales objectives. Adhered to company initiatives and achieved established goals. Worked multiple projects and tasks to ensure high quality and timely delivery. Continuously met sales goals via strategic prospecting.
Front-End Manager Assistant/Customer Service
Walmart Supercenter
06.2015 - 05.2016
- Managed cashiers to ensure coverage during breaks and various other needs.
- Managed tills to ensure money was tendered properly.
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Responsible for processing cash, debit, credit and check transactions using a cash register.
- Resolved customer complaints and de-escalated tenuous situations.
- Observed physical conditions of area for safety and maintained vigilant watch for crimes.
- Handled merchandise returns with efficiency and timeliness.
- Completed electronic wire transfers of money for customers and cashed paychecks and created money orders.
Skills
- Leadership
- Sales expertise
- Detail Oriented
- Coaching & mentoring
- Documentation abilities
- Critical thinking
- De-escalation skills
- Persuasion strategies
Timeline
Patient Service Representative
Sutter Health Medical Foundation
10.2022 - Current
Credit Repair Retention/Sales Agent
Lexington Law Firm
06.2016 - 02.2022
Front-End Manager Assistant/Customer Service
Walmart Supercenter
06.2015 - 05.2016
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