Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonya Ray

Clinton,SC

Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Agent

Kemper Life
Clinton, SC
08.2022 - Current
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Manager of Operations

House Of Pizza Clinton
Clinton, South Carolina
05.2016 - 06.2022
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Medical Transcriptionist

Laurens County Hospital
Clinton , SC
06.1995 - 05.2015
  • Translated medical jargon and short-hand data into correct terminology.
  • Set up and maintained medical files and databases.
  • Produced medical reports, correspondence and administrative material.
  • Identified mistakes in reports and checked with doctors to obtain correct information.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Transcribed dictation for variety of medical reports.
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
  • Recorded and filed patient data and medical records.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Identified errors in reports which could compromise patient care.
  • Monitored incoming dictations for timely completion of assigned tasks.
  • Maintained high accuracy rate on daily production of completed reviews.

Education

Diploma - Secretarial Science

Kings College
Charlotte, NC
06-1994

Skills

  • Account Management
  • Client Retention
  • Client Relations
  • Leads Prospecting
  • Lead Development
  • Customer Service
  • Customer Follow-Up
  • Territory Expansion
  • Client Account Management
  • Marketing Strategies
  • Life Insurance
  • Policy Writing

Certification

  • Licensed in South Carolina in Accident, Health, Life and Personal Lines insurance.

Timeline

Agent

Kemper Life
08.2022 - Current

Manager of Operations

House Of Pizza Clinton
05.2016 - 06.2022

Medical Transcriptionist

Laurens County Hospital
06.1995 - 05.2015

Diploma - Secretarial Science

Kings College

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Tonya Ray