Tonya Ray
Rockbridge,IL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Engineering Administrative Assistant
WestStar Aviation
10.2021 - Current
- Assisted in the preparation of proposals and bids by gathering necessary data and verifying information accuracy.
- Demonstrated excellent customer service skills when interacting with clients, vendors, or partners on behalf of the engineering department .
- Reduced errors in project deliverables by coordinating document revisions among team members.
- Enabled seamless communication flow within the engineering team via regular email correspondence updates or conference call briefings .
- Managed project documentation for improved organization and timely completion of tasks.
- Ensured accurate record-keeping by maintaining organized files for drawings, reports, and other technical documents.
- Safeguarded sensitive information through stringent adherence to data security protocols when handling confidential documents or communications.
- Contributed to successful project completions by monitoring progress against milestones and providing status updates to management.
- Assisted in budget management by tracking expenses and providing regular financial reports to the project manager .
- Optimized project planning with effective coordination of schedules, resources, and budgets.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Regional Operations Manager
ABBCO
04.2018 - 09.2021
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 34 locations manage each store and perform reviews of individual managers and employees.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Arts - Business Administration And Management
Hickey College
St Louis, MO05.2020
Skills
- Scheduling Coordination
- Document Control
- Report Preparation
- Meeting facilitation
- Contract Administration
- Budget Tracking
- Engineering Terminology
- Multitasking and Time Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Team Collaboration
- Active Listening
- Effective Communication
- Customer and client relations
- Office Administration
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
- Confidentiality and Data Protection
Timeline
Engineering Administrative Assistant
WestStar Aviation
10.2021 - Current
Regional Operations Manager
ABBCO
04.2018 - 09.2021
Associate of Arts - Business Administration And Management
Hickey College
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