Tonya Reeves
Jacksonville,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Chili's Restaurant
Jacksonville, FL
06.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Special Operations Manager
Whataburger
Jacksonville, FL
04.2017 - 09.2022
- Developed and implemented strategies for special operations unit to complete tasks efficiently.
- Drafted and presented reports on team performance to senior management.
- Organized meetings between key stakeholders to discuss departmental objectives.
- Monitored staff performance and provided feedback for improvement.
- Coordinated with other departments to ensure smooth communication of information.
- Provided guidance and direction for staff in completing their duties.
- Resolved conflicts within the team, ensuring a productive working environment.
- Tracked budgets and allocated resources accordingly.
- Assisted in developing policies and procedures related to special operations activities.
- Conducted regular reviews of operational processes and identified areas for improvement.
- Analyzed data from completed projects to identify trends or patterns in results.
- Created training materials for new employees regarding special operations roles.
- Maintained records of personnel, equipment, and supplies used during each mission.
- Participated in inter-departmental meetings to review progress on projects.
- Developed quality control standards for all special operations activities.
- Identified potential risks associated with special operations initiatives.
- Reviewed security protocols before deployment of personnel into hazardous environments.
- Ensured compliance with safety regulations while maintaining operational effectiveness.
- Supervised the development of contingency plans in case of emergency situations.
- Recruited, trained, supervised, evaluated, rewarded and disciplined personnel as necessary.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Planned delivery routing, team workflows, and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL05-1990
Skills
- Beverage Preparation
- Food Delivery
- Guest Engagement
- Order Management
- Hostess support
- Supply Restocking
- Table Bussing
- Team member support
- Table Setting
- Food Running
- Safe Food Handling
- Table resetting
- Order delivery practices
- Food inspection
- Menu item recommendation
- Food station setup
- Price memorization
- Dining crew workflow optimization
- Sales expertise
- Table setting knowledge
- Dish preparation
- Liquor, wine, and food service
- Strong Work Ethic
- Quality Control
- Professional Appearance
- Food spoilage prevention
- Point of Sale (POS) system operations
- Buffet setup and takedown
- Special dietary requirements
- Suggestive Selling
- Service prioritization
- Server training
- Performance Improvement
- POS operation
- Take-out service
- Food sales and promotion
- Guest Seating
- Ordering Procedures
- Menu knowledge
- Hospitality service expertise
- Positive and professional
- Food safety understanding
- Front-of-house display creation
- Dining area maintenance
- Item promotion
- Effective customer upselling
- Wine Pairings
- Check payment processing
- Guest Relations Management
- Order Accuracy
- Wine pairing knowledge
- High-volume dining
- Regulatory Compliance
- Point of sale system
- Sales Techniques
- Calm Demeanor
- Dining customer service
- Specials promotion
- Banquet Coordination
- Menu presentation
- Relationship Management
- Food safety practices
- Exceptional customer service
- Menu Memorization
- Bill computation
- Wine service
- Table setting arrangements
- Food and beverage pairings
- Allergy awareness
- Food safety oversight
Timeline
Server
Chili's Restaurant
06.2023 - Current
Special Operations Manager
Whataburger
04.2017 - 09.2022
High School Diploma -
Jean Ribault High School
Similar Profiles
Jack AndrewsJack Andrews
Food Runner at Chili's RestaurantFood Runner at Chili's Restaurant
Jordan BrownJordan Brown
Host at Chili's RestaurantHost at Chili's Restaurant
Ambrosia SeayAmbrosia Seay
Server at Chili's RestaurantServer at Chili's Restaurant