Tonya Reyes
Modesto,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
30
30
years of professional experience
Work History
Office Manager
Lineage Logistics LLC
Manteca, CA
03.2014 - 04.2024
- Maintained confidential records relating to personnel matters.
- Organized company events including holiday parties, team building activities .
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed effective communication strategies between departments within the organization.
- Supervised staff members, organized schedules and delegated tasks.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
HR/Medical Billing Manager
PBMS
Modesto, CA
01.1994 - 12.2013
- Assisted in developing policies and procedures related to medical billing operations.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Resolved issues related to denied or rejected payments from insurance companies.
- Created reports outlining trends in revenue cycle management, such as denials and rejections.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
- Attended industry conferences, seminars, and meetings to stay abreast of current trends in healthcare finance.
- Developed training programs for new hires and existing staff in order to improve performance and efficiency.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Maintained detailed records of all payments received from patients or third-party payers.
- Prepared monthly financial statements detailing revenue generated by practice locations.
- Tracked key metrics relating to patient satisfaction and customer service levels, providing regular updates on progress made towards goals set forth by the senior leadership team.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Coordinated interdepartmental efforts to improve integration between billing and customer service functions.
- Provided expert advice on billing optimization strategies, leading to a reduction in outstanding accounts receivables.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Established clear billing policies and procedures, ensuring consistent application across all client accounts.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Skills
- Customer Service
- Billing
- Employee Supervision
- Data Entry
- Office Management
- Staff hiring
- Scheduling Coordination
- Report Preparation
- Relationship Building
- Performance Improvement
- Workflow Optimization
- Scheduling and calendar management
- Employee Development
- Meeting planning
- Organizational Skills
- Scheduling
- Conflict Management
- Credit and collections
Timeline
Office Manager
Lineage Logistics LLC
03.2014 - 04.2024
HR/Medical Billing Manager
PBMS
01.1994 - 12.2013
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