Tonya R Hopkins
Hopkinsville,KY
Overview
25
25
years of professional experience
Summary
Passionate about driving results and enhancing operational excellence within the organization. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Work History
Quality Technician II
Electrolux Home Products
01.2023 - Current
- Conducted thorough quality inspections on finished products to ensure compliance with specifications.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Maintained detailed records of inspection results, facilitating traceability and accountability.
- Assisted in the development of quality control procedures to enhance operational efficiency.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Reported problems and concerns to management.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Sr. Quality Team Lead (1st Shift)
Electrolux Home Products
01.2023 - 01.2024
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Developed and implemented training programs for staff, improving team performance and knowledge retention.
- Conducted regular audits to identify process inefficiencies, driving improvements in operational workflows.
- Collaborated with cross-functional teams to resolve quality issues, ensuring timely delivery of products.
- Coordinated with operations team to complete and release hold orders
- Established key performance indicators to measure quality effectiveness across multiple projects.
- Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions.
- Provided technical support to production teams, assisting with troubleshooting and problem-solving related to product defects or process inefficiencies.
- Managed documentation related to quality control procedures, keeping detailed records of inspections, audits, and other relevant activities.
- Led the implementation of new testing methodologies that improved accuracy in defect detection.
- Conducted root cause analyses on reported issues, identifying underlying factors contributing to problems and recommending appropriate solutions.
- Reduced production errors by conducting thorough audits and providing actionable feedback to team members.
- Monitored staff organization and suggested improvements to daily functionality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
Quality Supervisor/Technician (1st - 4th Shift)
Electrolux Home Products
01.2006 - 01.2023
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Document internal audits and other quality assurance activities.
- Develop, recommend and monitor corrective and preventive actions.
- Ensures all parts are dimensionally correct.
- Determine root cause analysis for all non-conforming parts.
- Able to perform capability studies PPAPs
Retail Sales Associate
TJ Maxx
02.2019 - 09.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring product availability and accuracy of stock records.
- Trained new team members on sales techniques and customer service standards.
- Developed visually appealing merchandise displays to attract customer attention and drive sales.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and resolved discrepancies promptly.
- Implemented inventory management techniques to minimize stock loss.
- Monitored store environment for safety and cleanliness compliance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to significant decrease in queue times by streamlining checkout process.
Safety Coordinator
Electrolux Home Products
01.2005 - 01.2006
- Develop, recommend and monitor corrective and preventive actions.
- Determine root cause analysis for all incidents/accidents
- Conducted regular safety audits identifying potential hazards and recommending corrective actions.
- Collaborated with cross-functional teams to create and enforce workplace safety policies.
- Monitored incident reports ensuring timely investigation and resolution of safety concerns.
- Led safety meetings fostering a culture of proactive risk management among staff.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Assembly Line 6 Supervisor
Electrolux Home Products
01.2004 - 01.2005
- Responsible for the direct supervision of over 137 employees daily.
- Supervised assembly line operations to ensure adherence to production schedules and quality standards.
- Trained and mentored team members on assembly techniques and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated materials supply, ensuring timely availability for uninterrupted production processes.
- Collaborated with cross-functional teams to resolve production issues effectively and efficiently.
- Increased employee retention rates through regular communication, addressing concerns and fostering a positive work culture.
- Collaborated with engineering teams to optimize assembly line layouts for maximum output without sacrificing worker safety or product quality.
- Facilitated open lines of communication between supervisors and floor staff to foster a collaborative atmosphere conducive to problem-solving efforts on the factory floor.
- Managed a team of assembly line workers, providing guidance, support, and performance evaluations to ensure continuous improvement in productivity.
- Contributed to the development and implementation of new products by providing valuable feedback from the assembly line perspective.
- Reduced workplace accidents by enforcing safety protocols and maintaining a clean, organized work environment.
Associate Supervisor (Line 6)
Electrolux Home Products
01.2003 - 01.2004
- Responsible for the direct supervision of over 50 employees daily.
- Managed strict time and attendance procedures, ensuring proper adherence to the company’s time and attendance policies were followed.
- Ensure new employees are oriented to the organization, its safety, quality, and environmental policies, facilities, and standard operating procedures.
- Developed training plans with employees to ensure employees have the necessary expertise to perform their jobs.
- Facilitated timely training for new and repositioned assembly technicians across the Backguards and wiring areas.
- Oversaw daily operations and workflow to ensure efficient production processes.
- Coordinated cross-functional teams to resolve operational challenges effectively.
- Collaborated closely with other departments to streamline workflow processes, resulting in improved interdepartmental communication and coordination efforts.
- Continuously monitored progress against targets, initiating corrective actions when necessary to maintain desired outcomes on schedule.
Assembly Technician
Electrolux Home Products
05.2001 - 01.2003
- Responsible for augmenting and filling every position in the plant assembly area as assigned
- Operated hand tools and machinery with precision to enhance assembly efficiency and reduce errors.
- Trained new technicians on assembly processes, promoting best practices for safety and quality assurance.
- Assembled and aligned parts and fixtures using hand and power tools.
- Performed assembly of products according to specifications and instructions.
- Kept work areas organized, tidy, and clean for maximum productivity.
Education
Hopkinsville Community College
Hopkinsville, KYChristian County High School
Hopkinsville, KY05.1991
Skills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Reporting skills
- Corrective actions
- Final inspection
- Quality metrics
- Dimensional inspection
- Non-destructive testing
- Quality management systems
- Documentation skills
- Lean manufacturing
- Kronos
- PPAP
- Adaptability and flexibility
- Attention to detail
- Critical thinking
- Staff mentoring
- Dedication to product quality
Special Training
- Able to read and understand blueprints.
- Able to use micrometers, versa gauges, and calipers proficiently.
- Stop Safety Training
- EMS Training
- Management Training
- Yellow Gear Certification
- Green Gear Certification
- GD&T Training and certification
- Certified Quality Technician Training (Vol State)
Timeline
Quality Technician II
Electrolux Home Products
01.2023 - Current
Sr. Quality Team Lead (1st Shift)
Electrolux Home Products
01.2023 - 01.2024
Retail Sales Associate
TJ Maxx
02.2019 - 09.2022
Quality Supervisor/Technician (1st - 4th Shift)
Electrolux Home Products
01.2006 - 01.2023
Safety Coordinator
Electrolux Home Products
01.2005 - 01.2006
Assembly Line 6 Supervisor
Electrolux Home Products
01.2004 - 01.2005
Associate Supervisor (Line 6)
Electrolux Home Products
01.2003 - 01.2004
Assembly Technician
Electrolux Home Products
05.2001 - 01.2003
Hopkinsville Community College
Christian County High School