TONYA RICHARDSON
San Antonio,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Clinic Assistant
North East Ind School District
10.2024 - Current
- Maintained accurate records of student immunizations, ensuring compliance with state requirements and school policies.
- Championed preventative measures like proper handwashing techniques within the school community, decreasing the spread of communicable diseases among students and staff members alike.
- Assisted in developing school policies related to student health and safety, contributing valuable insights from a nursing perspective.
- Enhanced student health by providing comprehensive medical care and addressing various health issues.
- Educated faculty on recognizing symptoms of common childhood illnesses, enabling early intervention and minimizing classroom disruptions due to illness.
- Administered medications to students in accordance with prescribed guidelines.
Member Service Representative
USAA Federal Savings Bank
02.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Medical Receptionist
Christus Santa Rosa Hospital
07.2019 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Inventory Control Lead
DHL Supply Chain
02.2018 - 06.2019
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
Control Assistant
Takumi Stamping Texas
04.2017 - 02.2018
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Implemented safety protocols to minimize workplace accidents and maintain a safe work environment.
- Participated in quality assurance initiatives, ensuring adherence to industry standards and customer requirements throughout the production process.
Education
Certificate - Early Childhood Care And Education
Sullivan University
Louisville02-2001
Skills
- Vital signs monitoring
- HIPAA regulations
- Critical thinking
- Team Collabration
- Warehouse operations
- Purchase order
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
Timeline
Clinic Assistant
North East Ind School District
10.2024 - Current
Member Service Representative
USAA Federal Savings Bank
02.2023 - 05.2024
Medical Receptionist
Christus Santa Rosa Hospital
07.2019 - 01.2023
Inventory Control Lead
DHL Supply Chain
02.2018 - 06.2019
Control Assistant
Takumi Stamping Texas
04.2017 - 02.2018
Certificate - Early Childhood Care And Education
Sullivan University
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