Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Tonya  Richardson Roy, CRCR, CRCS

Tonya Richardson Roy, CRCR, CRCS

Poway,CA

Summary

Multi-talented and proven business leader bringing 25 years of experience as a successful Vice President. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in Healthcare Finance and Accounts Receivable Management industries. Highly motivated employee with long term success looking to start a new challenge.

Overview

27
27
years of professional experience

Work History

San Diego Branch Manager

California Business Bureau Inc.
San Diego, CA
07.1998 - Current
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Met with clients to ascertain needs and develop plans which address current and long-term goals.

Director, Early Out/Self-Pay Management Division

CompSpec Inc/MDX
Glendale, CA
04.2024 - 02.2025
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Served as a public spokesperson at industry events or conferences.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.

Vice President, San Diego Branch

California Business Bureau Inc.
San Diego, CA
03.2003 - 04.2024
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with team leaders on quality audits.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Counseled clients on Industry Related Legislative Changes.
  • Negotiated contract specifications with major vendors.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.

Education

Some College (No Degree) -

Palomar College
San Marcos, CA

Skills

  • Revenue Cycle Management
  • Complex Problem-Solving
  • Process Improvement
  • Regulatory/FDCPA/Rosenthal/HIPAA Compliance
  • Leadership and People Development
  • Customer/Client Relationship Management

Additional Information

  • HFMA - Healthcare Financial Management Association, Director Social Events and Board Member
  • HFMA - Nomination accepted for Chapter Vice President for 2025-2026 fiscal year
  • HFMA - Certified Revenue Cycle Representative
  • AAHAM - American Association of Health Care Administration, Certified Revenue Cycle Specialist
  • CAC - California Association of Collectors, Past Region 4 (San Diego) Director and Board Member

Timeline

Director, Early Out/Self-Pay Management Division

CompSpec Inc/MDX
04.2024 - 02.2025

Vice President, San Diego Branch

California Business Bureau Inc.
03.2003 - 04.2024

San Diego Branch Manager

California Business Bureau Inc.
07.1998 - Current

Some College (No Degree) -

Palomar College
Tonya Richardson Roy, CRCR, CRCS