Summary
Overview
Work History
Education
Skills
Awards
Certification
Affiliations
Timeline
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Tonya Rieger

Prineville,OR

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Specialist

Wilco Farmstore
Redmond
02.2024 - Current
  • Maintain filing systems, databases, and information systems
  • Take and distribute meeting minutes
  • Manage and organize databases and electronic records
  • Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance
  • Supports the manager with updates to training and competencies
  • Monitored inventory levels of office supplies and ordered replenishments when necessary.
  • Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
  • Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prioritize duties and perform accurate and timely completion of follow up tasks assigned by the manager
  • Manages loss prevention and works with local authorities to file cases.

Customer Service Representative

Peninsula Processing & Smokehouse
Soldotna, AK
08.2023 - 01.2024
  • Field in-person and telephone inquiries from more than 45 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention
  • Participate in training and development programs to improve customer service skills
  • Process orders, returns, and exchanges.

Receiver

Wilco Farm Store
Bend, Prineville
02.2019 - 07.2023
  • Receive incoming freight
  • Manage special orders
  • Send/receive inter-store transfers
  • Assist with inventory issues
  • Maintain defective and credit items
  • Communicate delivery issues with the corresponding vendor
  • Identified needs of customers promptly and efficiently
  • Manage department planograms
  • Stock incoming freight
  • Supervisory responsibilities as needed
  • Handle bookkeeping as needed.

Department Lead

Fred Meyer
Cornelius, Oregon
10.2013 - 11.2017
  • Managed effective stock rotation and inventory placement.
  • Oversaw department schedule, projects and quality standards.
  • Put together special displays and coached employees on latest promotions.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Followed safety protocols and company processes and procedures.
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.

Education

Associates - Business Management

Mt Hood Community College
09.2024

Skills

  • Learns quickly
  • Cost Controls
  • Shipping Coordination
  • Organizational Abilities
  • Recordkeeping
  • Communication
  • Deadline Management
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Microsoft Office Expertise
  • Customer Service
  • Organization
  • Document Preparation
  • Inventory Management
  • Scheduling
  • Filing Systems

Awards

Chancellors Diploma

Certification

  • Forklift Certification

Affiliations

  • Horse training & shows
  • Archery

Timeline

Administrative Specialist

Wilco Farmstore
02.2024 - Current

Customer Service Representative

Peninsula Processing & Smokehouse
08.2023 - 01.2024

Receiver

Wilco Farm Store
02.2019 - 07.2023

Department Lead

Fred Meyer
10.2013 - 11.2017

Associates - Business Management

Mt Hood Community College

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Tonya Rieger