Tonya Robinson
Rochester,NY
Summary
Dynamic customer service professional with extensive experience at T-Mobile, adept at resolving inquiries and enhancing customer satisfaction. Proven communication skills and strong organizational abilities, complemented by expertise in cash handling and data entry. Recognized for efficiently managing high call volumes while delivering exceptional support and solutions.
Overview
6
6
years of professional experience
Work History
Account Customer Agent
T-Mobile
Rochester, NY
07.2024 - 08.2025
- Resolved customer account inquiries and service plan questions effectively.
- Educated customers on device features and benefits of various plans.
- Processed billing concerns and payments with high accuracy.
CSSIII
Maximus Global Services
08.2022 - 12.2022
- Managed over 50 daily inbound calls, providing prompt assistance to consumers.
- Guided consumers through health insurance enrollment via Marketplace, ensuring accurate completion.
- Facilitated solutions and referrals for diverse healthcare coverage issues and needs.
Customer Service Representative
Concentrix
01.2021 - 08.2022
- Addressed customer inquiries regarding products, services, and company information in a timely manner.
- Implemented proactive strategies to enhance customer satisfaction and resolve concerns efficiently.
- Documented customer interactions accurately in the CRM system.
- Provided excellent support to customers via phone and chat channels.
Customer Service Representative
Concentrix
03.2020 - 01.2021
- Minimized on-hold wait times by promptly answering customer telephone calls.
- Addressed customer inquiries effectively, ensuring minimal wait periods.
- Assisted customers with appointment scheduling, special order requests, and merchandise arrangements.
- Resolved customer inquiries and issues efficiently using company tools.
Customer Service Representative
Sutherland Global
02.2019 - 02.2020
- Managed over 200 inbound calls daily, ensuring minimal wait times for customers.
- Recommended products to customers, providing detailed explanations of features and benefits.
- Assisted customers with billing inquiries related to phone, cable, and internet services.
Education
High School Diploma -
John Marshall High School
Rochester, NY08.1991
Skills
- Customer service and support
- Cash handling
- Communication skills
- Organizational abilities
- Data entry
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Account Customer Agent
T-Mobile
07.2024 - 08.2025
CSSIII
Maximus Global Services
08.2022 - 12.2022
Customer Service Representative
Concentrix
01.2021 - 08.2022
Customer Service Representative
Concentrix
03.2020 - 01.2021
Customer Service Representative
Sutherland Global
02.2019 - 02.2020
High School Diploma -
John Marshall High School
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