Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Rodger

Huntsville,TX

Summary

  • Transportation:

Professional driver offering experience completing daily transportation on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

  • Administrative Assistant:

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience

Work History

Transportation

Uber And Lyft
Huntsville, Texas
07.2023 - Current
  • Maintained accurate records of deliveries, pickups, and vehicle maintenance.
  • Performed daily pre-trip inspections to ensure the safety of vehicles.
  • Provided excellent customer service by responding promptly to inquiries or complaints from clients.
  • Monitored fuel consumption levels and ensured efficient use of resources during trips.
  • Utilized GPS navigation systems to plan optimal routes for each trip.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Transported riders to designated stops according to pre-determined schedules.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Achieved consistently high customer scores due to exceptional service.
  • Enhanced customer satisfaction by providing courteous and professional service.

Administrative Assistant III & Admin Asst. II

Texas Department Of Criminal Justice
Huntsville, Texas
12.2002 - 06.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Analyzed training needs assessments from departments to design effective learning solutions.
  • Maintained up-to-date records of all employee trainings completed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Conducted training sessions for new clerks on the company's policies and procedures.
  • Provided guidance and support to clerks during their onboarding process, ensuring they had all the necessary resources available to them.
  • Mentored newly hired clerks on best practices for customer service, data entry accuracy, and other duties related to their job role.
  • Resolved customer complaints in a professional and courteous manner.
  • Verified accuracy of documents before submitting them for processing.
  • Updated existing policies and procedures manual as required.
  • Maintained positive working relationship with fellow staff and management.

Clerk V

Texas Department Of Criminal Justice
Huntsville, Texas
10.1999 - 12.2002
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered telephones, directed calls, and took messages.
  • Typed, formatted and edited correspondence and other documents.
  • Inventoried and ordered materials, supplies and services.
  • Troubleshot office equipment, computer hardware and software issues.

Secretary

Rowes Auto Repair
Trinity, Texas
05.1995 - 07.1997
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Received customer inquiries and provided excellent customer service.
  • Organized the shop floor to keep it clean and safe for customers and employees alike.
  • Ordered parts from suppliers when needed.
  • Maintained accurate records of all work completed in the auto shop.
  • Communicated effectively with customers regarding their repairs' needs.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.

Education

GED -

Trinity High School
Trinity, TX

Skills

  • Driving and transportation
  • Transportation Procedures
  • Client Transportation
  • Customer Transportation
  • Transportation and travel
  • Data Entry
  • Appointment Scheduling
  • Quality Assurance
  • Mail handling
  • Invoice Processing
  • Scheduling
  • Travel Coordination
  • Clerical Support
  • Office Administration
  • Records Management Systems
  • Program file distribution
  • Multi-Line Phone Systems
  • Administrative Support
  • 10-key proficiency
  • Microsoft Word
  • Multitasking and prioritization
  • Computer Skills
  • Travel Arrangements
  • Verbal Communication
  • Client Relations
  • Complaint Handling
  • Customer Needs Assessment
  • Client Engagement
  • Troubleshooting
  • Customer queries
  • Team training and development

Timeline

Transportation

Uber And Lyft
07.2023 - Current

Administrative Assistant III & Admin Asst. II

Texas Department Of Criminal Justice
12.2002 - 06.2023

Clerk V

Texas Department Of Criminal Justice
10.1999 - 12.2002

Secretary

Rowes Auto Repair
05.1995 - 07.1997

GED -

Trinity High School

Similar Profiles

CREATE PROFILE
Tonya Rodger