Tonya Roseborough
Lawrenceville,GA
Summary
Hospitality professional with over 15 years of experience with demonstrated excellence in housekeeping management and operations management. A proven record of achievement in building and driving superior operation success, recruitment, training, inventory control and strategic planning. Expertise in establishing process improvements that advance performance levels and drive companies objectives.
Overview
23
23
years of professional experience
Work History
Environmental Service Operation Manager
Northside Hospital
12.2021 - 02.2024
- Partners with the department, division, and nursing unit leadership to plan, organize and direct the day-to-day routine operations of the Environmental Services Team ensuring prompt effective response to unplanned work requests
- Participates in developing departmental goals and objectives/policies and procedures
- Meets with other staff members to discuss progress and develop future action courses
- Supervises staff and manages employee performance
- Provides ongoing performance feedback, addresses problems, and project staffing needs, interviews and hires employees, orients and trains employees, documents and verifies competency, and identifies and suggests ways to develop skills
- Directs, schedules, and monitors workflow
- Takes action to address deficiencies
- Inspects work of special projects teams and takes appropriate action to ensure that project work is completed as scheduled
- Takes necessary precautions, in keeping with OSHA standards and other applicable federal and state regulations, when working with hazardous chemicals and materials and power equipment
- Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments
- Performs other related duties as required.
Director of Housekeeping
SONESTA Hotels and Resorts
09.2018 - 07.2022
- Responsible for the leadership, effectiveness, and productivity of the housekeeping / laundry department to maintain the highest level of cleanliness and guest satisfaction
- Results-driven through managing the housekeeping and laundry operations in an attentive, friendly, efficient, and courteous manner
- Provided all guests with quality service, and a clean and safe environment throughout their stay
- Efficiently managed expenses and maximize service levels; provided strategic vision, ensured tactical execution and managed my department to achieve the company's revenue, profitability goals, and objectives; utilized my passion for building and motivating my team to achieve results.
Housekeeping Manager
The Manhattan at Time Square Hotel
11.2015 - 08.2018
- Oversaw the daily operations of the hotel; managed a large staff of 130 employees; addressed employee concerns diplomatically, increasing morale and team culture; scheduled all housekeeping staff, managed purchasing, inventory control, and processed payroll.
Onsite Account Manager/Housekeeping Manager
Chateau Elan Winery & Resort
01.2013 - 11.2015
- Assisted with preparing the annual housekeeping budget; assisted in the budgeting for the housekeeping department; maintain the highest quality of housekeeping standards; reported all housekeeping-related reports and traces from PMS; rewarded employees who use their empowerment to meet or exceed guest expectations; inspected and maintained a level of cleanliness in rooms, storage areas, laundry, and public areas; provided support to the Director of Housekeeping in all areas of Housekeeping operations, such as staff training, coaching, counseling and also enforce the hotels' standard operating procedures; prepared store requisition, purchase, and other supplies and equipment also monitor per stock on all housekeeping guest supplies and linens; reviewed the housekeeping points on the guest feedback forms, take actions on guest complaints and share guest compliments with staff members.
Night Auditor/Guest Services Representative
Marriott Fairfield Inn Suites
07.2012 - 01.2013
- Generated Q45 reports and post advance deposit to future reservations; backup property files, processed night audit reports, printed audit packs, and prepares express check-outs; communicated all incidents, guest complaints, etc
- Using QUORE; cross-trained as Housekeeping Supervisor.
Operations Manager / Full Charge Bookkeeper
Zephyr Technologies LLC
12.2004 - 05.2012
- Managed company's financial needs including but not limited to A/R, A/P, billing, payroll, and reviewing all financial statements
- Maintained the company's re-certification process, preparation of RFPs, and vendor management
- Maintained a strong rapport with all clients, vendors, and consultants; produced weekly reports to business owners.
Environmental Service Manager
CONTINUUM Health Partners
07.2001 - 10.2004
- Responsible for Staff development regarding Company Policies and Patrons Complaints
- Interviewed Prospective Employees
- Trained, Evaluated, and Conducted Annual Reviews
- Managed Building Maintenance Staff
- Prepared Work Assignments, Maintained Inventory and Investigated and Resolved Complaints
- Managed Available Inventory of Hospital Room Readiness for Occupancy
- Maintained Daily Incident Reports and Fire Drill Records
- Maintained Employee personnel records and Interfaced with Kronos Payroll System
- Responsible for Security Uniforms and Office Supplies Inventory facilitated by E.R.P Oracle system.
Education
High School Diploma -
Eastern District High School
Brooklyn, NYSkills
- Time Management
- Administration and Reporting
- Customer Service
- Lead Generation
Timeline
Environmental Service Operation Manager
Northside Hospital
12.2021 - 02.2024
Director of Housekeeping
SONESTA Hotels and Resorts
09.2018 - 07.2022
Housekeeping Manager
The Manhattan at Time Square Hotel
11.2015 - 08.2018
Onsite Account Manager/Housekeeping Manager
Chateau Elan Winery & Resort
01.2013 - 11.2015
Night Auditor/Guest Services Representative
Marriott Fairfield Inn Suites
07.2012 - 01.2013
Operations Manager / Full Charge Bookkeeper
Zephyr Technologies LLC
12.2004 - 05.2012
Environmental Service Manager
CONTINUUM Health Partners
07.2001 - 10.2004
High School Diploma -
Eastern District High School