Tonya Ross
Poinciana,FL
Summary
Dynamic professional with extensive expertise in customer service and cash handling at Seminole Hard Rock, adept at resolving complaints efficiently while optimizing time management.
Overview
16
16
years of professional experience
Work History
Rural Carrier Associate (RCA)
USPS
Kissimmee, USA
10.2023 - 09.2024
- Deliver and collect mail along assigned routes on weekdays, weekends, and holidays.
- Must use a personal vehicle or one provided by the post office.
- Sell stamps, money orders, and other postal products to customers along the route.
- Answer questions, help customers sign for packages, and provide change-of-address cards and other postal forms.
- Work on-call to replace regular carriers when they are off, on vacation, or on other leave.
- Work hours vary by office and route.
Laundry Attendant
Universal Orlando Resort
Orlando, USA
10.2022 - 09.2023
- Wash, dry and press incoming dirty laundry from the day-to-day operations.
- Operates machinery such as washing equipment, RFID scanning equipment, washing machines, dryers, presses, automated conveyor system.
- Uniform Laundry software and iron/steam equipment.
- Fold and/or hang each garment to be ready for guest use.
- Scans, quality checks clothes after being washed from laundry services.
- Sorts items to the appropriate conveyor slot.
- Operates a computerized garment tracking system daily.
- Clean dryer filters, washers filters, presses, steam filters, sweep, dust, empty trash at the end of the shift.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Cook/Food Prep
Creative Culineers LLC
Windermere, USA
01.2019 - 03.2020
- Upon opening for my shift, I would inspect the cart and make sure everything was cleaned and sanitized.
- Sign off on all paperwork in the HACCAP book noting the area was inspected.(Wastewater emptied, document freezer temps, no food near chemicals, cleanliness)
- Prepare and make cotton candy, clean the hotshot fryer and change oil weekly as scheduled.
- Prepare batter to make funnel cakes.
- Upon completing those items be sure to turn on the fryer at least 30 minutes prior to opening for my shift.
Cage Cashier
Seminole Hard Rock
Tampa, USA
11.2008 - 03.2018
- Issue banks to bartenders and other outlet cashiers, count and verify the returned funds to make sure that the bank balances to the impressed totals they were issued, reset their sales totals, so they start with zero sales for the next shift.
Skills
- Customer service and support
- Complaint resolution
- Cash handling and Title 31 compliance
- Management experience
- Food service operations
- Computer proficiency
- Attention to detail
- Communication skills
- Safety awareness
Timeline
Rural Carrier Associate (RCA)
USPS
10.2023 - 09.2024
Laundry Attendant
Universal Orlando Resort
10.2022 - 09.2023
Cook/Food Prep
Creative Culineers LLC
01.2019 - 03.2020
Cage Cashier
Seminole Hard Rock
11.2008 - 03.2018